Alejandra Paterson
Hanover Park,IL
Summary
Dedicated customer service representative known for strong attention to detail and product knowledge. Proven track record in managing customer relationships and resolving issues efficiently, ready to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Operations Support Specialist
Nagase America
Itasca, IL
05.2025 - Current
- Resolved customer inquiries through phone and email communications.
- Trained new team members on customer service protocols and systems.
- Collaborated with cross-functional teams to address complex customer issues.
- Managed returns and exchanges according to company policies and procedures.
- Resolved billing and service issues for customers.
- Collaborated with multiple teams across the organization to ensure smooth delivery of services.
- Participated in weekly meetings with other departments to discuss ongoing projects and initiatives.
- Coordinated with shipping teams to ensure timely delivery of products.
- Processed incoming orders efficiently using order management systems.
- Communicated effectively with sales team to address customer needs and feedback.
Buyer
Nagase America
Itasca, Illinois
02.2024 - 05.2025
- Conducted market research to identify new sourcing opportunities.
- Coordinated logistics and shipping schedules for efficient delivery.
- Developed purchase orders based on demand forecasts and trends.
- Collaborated with cross-functional teams to align procurement strategies.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Requested pricing quotes from suppliers to determine best source of supply.
- Managed inventory control systems to track stock levels, deliveries and related information.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Monitored inventory levels to ensure availability of products for customers.
- Reviewed work order demand from MRP to support company requirements.
Accounts Payable Clerk
Nagase America
Itasca, IL
06.2022 - 02.2024
- Process vendor invoices using SAP and maintain accurate records.
- Reconcile accounts payable transactions to ensure data integrity.
- Manage payments to vendors while adhering to company policies.
- Assist in month-end closing by preparing necessary documentation.
- Collaborate with internal departments to resolve billing issues promptly.
- Support audits by providing requested financial documentation efficiently.
- Assisted with month-end closing activities as needed.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Verified accuracy of coding on invoices prior to processing payments.
- Worked closely with department personnel to produce accurate and timely bills.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Liaised with vendors and customers to confirm information and address client issues.
Customer Service Representative
Nagase Specialty Materials
Itasca, Illinois
07.2020 - 07.2022
- Assisted customers with product inquiries and order placements.
- Managed customer accounts and updated relevant information in the system.
- Provided product knowledge to ensure accurate information delivery to customers.
- Handled returns and exchanges according to company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Specialist
IRSG
Itasca, Illinois
08.2013 - 07.2020
- Collaborated with team members to streamline service processes and improve response times.
- Assisted in training new staff on customer service protocols and best practices.
- Conducted follow-up calls to ensure resolution of customer concerns and maintain relationships.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered incoming customer inquiries regarding product and service information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Addressed customer questions and concerns regarding products and services.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL06-2005
Skills
- Customer account management
- Order tracking
- Product knowledge
- Issue resolution
- System updating
- Staff training
- Cross-department collaboration
- Attention to detail
- Call center operations
- Order processing
- Customer Focus
Languages
Spanish
Professional
Timeline
Operations Support Specialist
Nagase America
05.2025 - Current
Buyer
Nagase America
02.2024 - 05.2025
Accounts Payable Clerk
Nagase America
06.2022 - 02.2024
Customer Service Representative
Nagase Specialty Materials
07.2020 - 07.2022
Customer Service Specialist
IRSG
08.2013 - 07.2020
High School Diploma -
Elk Grove High School