ALEJANDRA PATINO
Lake Placid,FL
Summary
Dedicated and experienced customer support professional with twelve years of expertise in delivering exceptional service to clients. Seeking to leverage my extensive background in resolving customer issues, providing technical assistance, and building strong client relationships in a dynamic customer support role. Fluent in English and Spanish.
Overview
12
12
years of professional experience
Work History
Customer Support Teller
Crews Bank & Trust
Lake Placid, FL
05.2024 - Current
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Answered customer inquiries regarding account balances, loan payments, or other banking services.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Maintained confidentiality of bank records and client information.
Customer Service Specialist
UBER Tech
West Palm Beach / Miami, FL
05.2018 - 12.2023
- Addressing customer inquiries and concerns via phone, email, chat, or in-person interactions
- Handling escalated or challenging support issues with professionalism and efficiency
- Providing guidance and assistance to drivers regarding the app's features, policies, and procedures
- Resolving complaints and disputes to drivers, ensuring a positive experience
- Staying updated on company policies, promotions, and services to provide accurate information to customers.
Dispatcher Manager
LMG CARRIER INC
West Palm Beach, FL
01.2015 - 01.2018
- Dispatched Drivers Daily for Pick-ups & Drop-offs, utilizing all federal, state, and local rules and regulations
- Kept track of delivery process on route while being available for backup calls
- Scanned, faxed, and printed a high volume of documents daily
- Scheduled pickup/drop-off assignments and other customer requests
- Investigated and resolved customer inquiries in a timely and empathetic manner
- Minimized Driver overtime and reduced overall cost on transportation.
Administrative Assistant
MLG International
Miami, FL
01.2012 - 01.2015
- Manage executives' calendars, scheduling appointments and meetings
- Coordinate travel arrangements and accommodations for staff
- Prepare and distribute correspondence, memos, and reports
- Maintain electronic and paper filing systems
- Assist with the organization of events and meetings
- Order and maintain office supplies
- Handle incoming calls and inquiries, directing them to the appropriate staff members.
Skills
- Salesforce expert
- Jack Henry
- Google docs
- Zen desk
- Jiras
- Inbound and Outbound Calling
- Customer service excellence
- Regulatory Compliance
- Project management abilities
- Multi-Task Management
Timeline
Customer Support Teller
Crews Bank & Trust
05.2024 - Current
Customer Service Specialist
UBER Tech
05.2018 - 12.2023
Dispatcher Manager
LMG CARRIER INC
01.2015 - 01.2018
Administrative Assistant
MLG International
01.2012 - 01.2015