Alejandra Pena
Las Vegas
Summary
Leadership: Lead, coach, and develop teams of supervisors and associates, to achieve operational excellence. Inventory Management: Oversee receiving, stocking, and organization of inventory to ensure shelves are fully stocked and products are easily accessible to customers. Store Standards: Ensure store is clean, organized, and safe for customers and employees including maintaining aisles, signage, and displays. Operational Efficiency: Monitor and improve efficiency of operations in workflow processes, staffing levels, and productivity metrics. Safety Compliance: Ensure safety protocols are followed with proper handling of merchandise, equipment operation, and emergency procedures. Customer Service: Foster a customer-centric environment by ensuring store is prepared for customers.
Diligent [Desired Position] with solid background in operations support, ensuring smooth and efficient workflows. Proven track record in coordinating tasks, managing schedules, and improving processes. Demonstrated skill in problem-solving and effective communication.
Operations professional with extensive background in optimizing workflows and supporting operational efficiency. Proven ability to collaborate with teams and adapt to changing needs, ensuring reliable and consistent performance. Known for strong organizational abilities and attention to detail.
Overview
24
24
years of professional experience
Work History
Operations Assistant Store Manager
THE HOME DEPOT
07.2020 - 09.2024
- Company Overview: Company dedicated to sales of product for home builders
- Oversaw store's daily operational activities, ensuring that all processes run smoothly and efficiently
- Maintained a well-organized and customer-friendly store environment while supporting the Store Manager in achieving operational goals
- Led various teams, managed inventory, and ensured compliance with company policies and procedures
- Managed and developed a diverse team, including department supervisors, associates, and support staff
- Provided training, coaching, and performance feedback to ensure a high-performing team
- Company dedicated to sales of product for home builders
Specialty Assistant Store Manager
THE HOME DEPOT
09.2016 - 07.2020
- Company Overview: Company dedicated to sales of product for home builders
- Improved sales in departments by 20%
- Oversaw specific departments within the store that required specialized knowledge and skills, such as Kitchen and Bath, Flooring, Paint, or Electrical
- Focused on ensuring these departments met customer needs through expert advice, high-quality service, and product availability
- Led a team of department supervisors and associates, driving sales, customer satisfaction, and operational excellence in their assigned areas
- Company dedicated to sales of product for home builders
Department Supervisor
THE HOME DEPOT
01.2008 - 01.2016
- Company Overview: Company dedicated to sales of product for home builders
- Make sure that associates maintain aisles clear uncluttered, shoppable, and the product is in correct place and presentable
- Making sure that associates are being motivated and developed to provide the best customer service
- Company dedicated to sales of product for home builders
Loan Manager
THE AGENT NETWORK
01.2006 - 01.2009
- Company Overview: Company dedicated to the processing of Mortgage Loans and laws of home Purchasing and Selling
- Processing loans on Point system and calling lenders to find lowest rate for home loans, as well as putting all conditions together and submitting to bank
- Company dedicated to the processing of Mortgage Loans and laws of home Purchasing and Selling
Realtor
THE AGENT NETWORK
01.2006 - 01.2009
- Company Overview: Company dedicated to the processing of Mortgage Loans and laws of home Purchasing and Selling
- Helping clients sell or purchase Houses
- Company dedicated to the processing of Mortgage Loans and laws of home Purchasing and Selling
Directors Assistant
Monroe Mexico SA de CV
01.2005 - 01.2006
- Company Overview: Company dedicated to the Assembly of Shocks for Importation and Exportation
- Gathering monthly reports from all managers and making a single report, sending the daily production report to US, making reservations for visitors Hotel and Transport, Organizing Company events
- Cost Reduction Projects, Preparing meeting minutes, Preparing PowerPoint presentations, ordering office supplies, handling the department purchases, and prepared bosses weekly spending reports for the Finance Department
- Always going above and beyond my bosses expectations
- Company dedicated to the Assembly of Shocks for Importation and Exportation
Directors Assistant
Hutchinson Autopartes Mexico SA de CV.
01.2002 - 01.2004
- Company Overview: Company dedicated to the fabrication of Auto parts (sealing systems)
- Gathering monthly reports from all managers and making a single report, sending the daily production report to US, making reservations for visitors Hotel and Transport, Organizing Company events
- Cost Reduction Projects
- In charge of the minutes of the daily meeting
- Going to the production line daily and gathering information for Directors reports
- Company dedicated to the fabrication of Auto parts (sealing systems)
Purchasing (Indirect Materials)
Hutchinson Autopartes Mexico SA de CV.
01.2002 - 01.2004
- Company Overview: Company dedicated to the fabrication of Auto parts (sealing systems)
- In charge of revising warehouse and making sure that all was stoked and purchasing what ever necessary
- Gathering at least three quotations per item and choosing the cheapest and best quality
- Putting purchase in Mapics system and receiving purchase requests
- Making a spending report for each department
- Company dedicated to the fabrication of Auto parts (sealing systems)
Translator (English-Spanish)
Acros-Whirlpool SA de CV
01.2001 - 12.2001
- Company Overview: Company dedicated to the design, manufacturing and commercialization of Ranges and of domestic Refrigerators
- Translating Manuals from English to Spanish and one on one conversation
- Company dedicated to the design, manufacturing and commercialization of Ranges and of domestic Refrigerators
Education
Arts
The Art Institute San Francisco
San Francisco, California01.2011
Technician in the operation of Microcomputers -
Centro Ínter universitario del Conocimiento
01.1999
Skills
- Office 2000 Word, Excel, PowerPoint
- 6 Sigma Green Belt
- Food health and Safety Management
- Real Estate License
- Mapics
- Points
- Attention to detail
- Positive attitude
- Professional and friendly
- Customer support
- Workflow optimization
- Operational reporting
- Administrative support
- Work Planning and Prioritization
- Clerical support
- Inventory management
- Delegating work
- Multitasking Abilities
Accomplishments
- Supervised team of more than 200 staff members.
Abilities
Leadership and strategic Project development in cost reduction.
Personal Information
Marital Status: Single
Summary Of Qualifications
Lead, coach, and develop teams of supervisors and associates, to achieve operational excellence., Oversee receiving, stocking, and organization of inventory to ensure shelves are fully stocked and products are easily accessible to customers., Ensure store is clean, organized, and safe for customers and employees including maintaining aisles, signage, and displays., Monitor and improve efficiency of operations in workflow processes, staffing levels, and productivity metrics., Ensure safety protocols are followed with proper handling of merchandise, equipment operation, and emergency procedures., Foster a customer-centric environment by ensuring store is prepared for customers.
Languages
Spanish
Timeline
Operations Assistant Store Manager
THE HOME DEPOT
07.2020 - 09.2024
Specialty Assistant Store Manager
THE HOME DEPOT
09.2016 - 07.2020
Department Supervisor
THE HOME DEPOT
01.2008 - 01.2016
Loan Manager
THE AGENT NETWORK
01.2006 - 01.2009
Realtor
THE AGENT NETWORK
01.2006 - 01.2009
Directors Assistant
Monroe Mexico SA de CV
01.2005 - 01.2006
Directors Assistant
Hutchinson Autopartes Mexico SA de CV.
01.2002 - 01.2004
Purchasing (Indirect Materials)
Hutchinson Autopartes Mexico SA de CV.
01.2002 - 01.2004
Translator (English-Spanish)
Acros-Whirlpool SA de CV
01.2001 - 12.2001
Technician in the operation of Microcomputers -
Centro Ínter universitario del Conocimiento
Arts
The Art Institute San Francisco
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