ALEJANDRA PENA
RIO RICO
Summary
Professional receptionist with experience in managing front desk operations in clinical setting. Skilled in patient scheduling, record management, and customer service. Strong focus on team collaboration and achieving results. Adaptable and reliable, with commitment to excellence in patient care and administrative support. Seeking a challenging position that can fully utilize present skills with secure company to grow with.
Overview
9
9
years of professional experience
Work History
Clinic Receptionist
United Community Health Center
07.2023 - Current
- Current MA training program
- Monitors office supply inventory and coordinates the reordering of office supplies.
- Prepares, files, retrieves, and maintains medical records in the absence of (or to assist) Medical Records personnel. Responsible for completing authorization to release medical records forms, monitoring outgoing requests for receipt of information, and responding to requests for medical records from internal and external sources.
- Attends and participates in staff meetings and all mandatory in-service training. Also participates in voluntary in-service or outside trainings and meetings as appropriate.
- Travel to and coverage of front desk at other UCHC clinics as needed.
- Assists in orientation and training of new staff and/or student externs as appropriate
- Participates in inter-disciplinary task forces and work groups as relevant.
- Participates in and complies with Quality Improvement initiatives and on-going continuous improvement efforts as appropriate.
- All other duties assigned.
Behavioral Health Office Receptionist
Community Health Associates
08.2022 - 07.2023
- Managed patient scheduling, ensuring timely appointments and efficient workflow.
- Coordinated front desk operations, enhancing patient experience through effective communication.
- Maintained confidential patient records using electronic health record (EHR) systems.
- Assisted healthcare providers with administrative tasks, improving overall office efficiency.
Customer service representative
JCPenney
11.2016 - 06.2019
Proved successful working within tight deadlines and fast-paced atmosphere. Developed and maintained courteous and effective working relationships Maintained frequent phone contact with provider representatives, third party customer service, helping customers contact and resolve their purchase issues Stocking and filing costumer claim and returns Train co-worker for customer service.
Education
Medical Assistant
Alliance Program/ UCHC
Green Valley, AZ07-2025
No Degree -
MedCerts
No Degree -
Pima Community College
No Degree -
Cochise College
High School Diploma -
Rio Rico High School
Rio Rico, AZ05.2015
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 4 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Skills
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Greets and assists patients with clinic and registration procedures. Answers telephones, schedules appointments, updates patient financial and demographic data in computer, and verifies patient's insurance coverage. Handles all types of patient service transactions.
- Collects co-payments and payments for services
- Prepares deposits and follows all procedures for internal control of cash
Knowledge of Discount Plan, AHCCCS and third-party policies and procedures.
- Troubleshoots patient problems with third parties and acts as a patient advocate when needed.
- Compiles and maintains daily, monthly and ad hoc reports as requested by supervisor or Operations Manager.
- Operates basic office equipment, i.e., computer, printer, copier, facsimile machine, answering machine, calculator.
- Performs minor maintenance and troubleshooting. Reports any malfunctioning office equipment to the administrative office or supervisor.
- Electronic Medical Record Software
- Analytical Diagnostic Support
- Patient Relations
- Information Gathering
- Active Learning
- Quality Patient Care
- Customer Retention Strategies
- Interpretation and Translation Services
Timeline
Clinic Receptionist
United Community Health Center
07.2023 - Current
Behavioral Health Office Receptionist
Community Health Associates
08.2022 - 07.2023
Customer service representative
JCPenney
11.2016 - 06.2019
No Degree -
Pima Community College
High School Diploma -
Rio Rico High School
Medical Assistant
Alliance Program/ UCHC
No Degree -
MedCerts
No Degree -
Cochise College
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