ALEJANDRA PENALOZA PEREZ
San Jose,CA
Summary
Dedicated and adaptable professional with a diverse background in administrative support, financial services, and customer-facing roles. Highly skilled in managing executive schedules, planning events, maintaining client relationships, and providing exceptional customer service across multiple industries. Known for strong work ethic and attention to detail, excelling in coordinating office operations, assisting families, and ensuring seamless fulfillment. Thrives in dynamic environments and committed to helping businesses streamline processes and achieve their goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fulfilment Associate
Amazon
Cupertino, CA
09.2020 - Current
- Arranging incoming deliveries in designated storage area while reading and deciphering work orders
- Confirming merchandise information matches that of the work order
- Inspecting the merchandise for damage, flaws, and irregularities
- Maintained accurate records of orders, shipments, and inventory.
- Processed incoming orders in a timely manner according to company standards.
Private Caregiver
Raj Family
Palo Alto, California
01.2022 - 10.2024
- Assisted with homework, tutoring and school projects as needed.
- Prepared meals according to dietary needs of the family.
- Engaged in creative play with the child such as reading stories, playing games or drawing pictures.
- Took child on outings such as parks, library visits, sports events or educational trips.
- Provided positive reinforcement through rewards systems for good behavior.
Financial Representative
WFG
San Jose, CA
01.2021 - 02.2024
- Identified and evaluated customer needs for financial products and services.
- Developed strategies to increase sales of financial products and services.
- Analyzed customers' existing policies and recommended changes or additional coverage.
- Prepared detailed reports on the progress of sales campaigns.
- Developed marketing materials such as brochures, flyers, newsletters, and other documents related to financial services.
- Organized meetings with potential clients to discuss their financial goals and objectives.
Executive Assistant
Pinnacle
San Jose, CA
01.2021 - 01.2024
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Monitored incoming emails and responded accordingly in a timely manner.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
Server/Host
Olive Garden
San Jose, CA
12.2019 - 03.2020
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Property handling payments at the end of each meal
- Spend time seating customers and handing out realistic wait times
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Stock Associate
Hollister
San Jose
08.2018 - 11.2018
- Maintained merchandise flow
- Filed and presented standards throughout the store and the stockroom
- Required to be organized, helpful and work quickly to ensure the best available sizes and selection are available for customers
- Verified that all price tags were correct before stocking merchandise on display areas.
Education
Criminology
San Jose State University
San Jose, CA01.2023
High School Diploma -
Andrew Hill High School
San Jose, CA05.2019
Some College (No Degree) - Communications
West Valley College
Saratoga, CASkills
- Project organization
- Team building
- Customer service
- Retail management
- Client documentation
- Self-Driven and Motivated
- Multitasking Abilities
- Digital Marketing
- Excellent Communication
- Relationship Building
- First-aid and CPR
- Financial spreadsheets
Accomplishments
- Top Quarterly Performer
- Employee of the Month
- Top Recruiter
Certification
- Life Licensed
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Private Caregiver
Raj Family
01.2022 - 10.2024
Financial Representative
WFG
01.2021 - 02.2024
Executive Assistant
Pinnacle
01.2021 - 01.2024
Fulfilment Associate
Amazon
09.2020 - Current
Server/Host
Olive Garden
12.2019 - 03.2020
Stock Associate
Hollister
08.2018 - 11.2018
Criminology
San Jose State University
High School Diploma -
Andrew Hill High School
Some College (No Degree) - Communications
West Valley College