Alejandra Perez
Oklahoma City,OK
Overview
5
5
years of professional experience
Work History
Technical Support
Will Rogers Building (OESC)
08.2021 - Current
- Responsible for managing high volumes of e-mail and phone inquiries and providing quick, detailed, and effective technical assistance to staff, partners, employers, and jobseekers by using various software programs like EzTaxExpress and OkJobMatch.
- Participate on workgroups and collaborate with other agency staff in the process of developing Workforce and Unemployment Insurance Systems.
- Create, develop, and run special data reports for partnering agencies, field staff and management.
Workforce Specialist III
OKC Central Workforce Central (OESC)
03.2020 - 08.2021
- Create resolutions for unemployment claims with issues
- Assist claimant with filing, reviewing, processing, and entering documentation in system
- Assist supervisors and other staff members with entering, Supplemental Payments, Overpayments, setting up extensions and Backdating claims
- Consistently improving customer service satisfaction through expert resolution of conflicts issues and concerns.
Administrative Assistant
Oklahoma Workforce Center (OESC)
06.2018 - 10.2019
- Greet customers as they enter and identify needs of incoming customers and direct to appropriate unit or person
- Answer phones promptly and transfer calls to appropriate person
- Provide basic information about services that are available
- Assist with scheduling perform other clerical duties
- Provide customers core services by assisting customers with online registration, accessing job openings through the internet, resume completion, career planning and labor market information
Education
High School Diploma -
Oklahoma City Community College
12.2018
Skills
- Great Customer Service
- Professionalism
- Attention to Detail
- Teamwork- Oriented
- Problem Solver
- Fast Learner
- Patient
- Bilingual - fluent in English and Spanish
Timeline
Technical Support
Will Rogers Building (OESC)
08.2021 - Current
Workforce Specialist III
OKC Central Workforce Central (OESC)
03.2020 - 08.2021
Administrative Assistant
Oklahoma Workforce Center (OESC)
06.2018 - 10.2019
High School Diploma -
Oklahoma City Community College
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