ALEJANDRA PEREZ
Cedar Rapids,IA
Summary
Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Human Resource Manager
Terzo Enterprises Corp
10.2022 - Current
- Enhanced employee retention by implementing effective talent management strategies and fostering positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Devised hiring and recruitment policies for 500 employee company
Human Resource Manager
City Laundering
05.2022 - 09.2022
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
- Coordinated technical training and personal development classes for staff members.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Assistant Director of HR
McGrath Dealership
10.2021 - 05.2022
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Assisted Director in developing innovative programs to improve students'' academic performance and retention rate.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
AR Billing Specialist/Accountant
Housing Management
10.2019 - 11.2021
- Enhanced billing accuracy by diligently reviewing and correcting discrepancies in patient accounts.
- Reduced overdue payments by consistently following up on unpaid claims within standard billing cycle timeframe.
- Streamlined billing processes with implementation of efficient organizational systems and attention to detail.
- Maintained strong relationships with insurance providers through effective communication to ensure timely reimbursement for services rendered.
- Assisted in training new team members, sharing knowledge of AR best practices and specific company procedures.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Office Billing Manager
Modern Nuclear Inc
01.2018 - 09.2019
- Enhanced billing accuracy by implementing efficient invoicing system and conducting thorough invoice reviews.
- Streamlined office operations for improved efficiency, delegating tasks to team members and monitoring performance.
- Reduced errors in financial records by implementing a meticulous auditing process and training staff on best practices.
- Increased revenue collection rates through diligent follow-ups with clients and negotiation of payment plans.
- Managed accounts receivable process, ensuring prompt payments from clients and minimizing outstanding balances.
- Developed comprehensive financial reports to support executive decision-making, analyzing data for trends and insights.
- Maintained compliance with industry regulations, staying up-to-date on changes in laws and policies affecting billing procedures.
- Mentored junior staff members, providing guidance on best practices in billing management and fostering professional development.
- Optimized cash flow by consolidating invoices, improving payment terms, and effectively managing credit control processes.
- Conducted regular performance evaluations for team members, setting goals for professional growth while recognizing achievements along way.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
Benefit Administrator Lead
SullivanCurtisMonroe
10.2016 - 01.2018
- Enhanced employee benefits satisfaction by streamlining enrollment process and providing personalized support.
- Reduced benefit costs for company by negotiating with vendors and implementing cost-effective plans.
- Ensured compliance with federal and state regulations by staying updated on changes and adjusting benefits accordingly.
- Improved employee understanding of benefit offerings through clear communication, informative presentations, and one-on-one consultations.
- Collaborated with HR team to develop comprehensive wellness program, resulting in enhanced employee well-being and reduced health care costs.
- Conducted annual benefits audits to identify discrepancies and ensure accurate record-keeping, maintaining organized system for easy access.
- Resolved employee concerns regarding benefits quickly and efficiently, improving overall satisfaction with program.
- Facilitated open enrollment periods smoothly by organizing informational sessions, distributing materials, and assisting employees with their selections.
- Developed training materials for new hires on company's benefits package, fostering clear understanding from day one of employment.
- Supported employees during leave of absence requests by guiding them through necessary paperwork and coordinating required communications between departments.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
- Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
Beneficiary Specialist Lead
Ambry Genetics
07.2014 - 10.2016
- Verify correct authorization form if applicable and plan to submit authorization through
- Gather all necessary information from doctor's offices to complete authorization
- Responsible for submission of authorization to insurance plan
- Responsible for all follow-up phone calls to insurance company or doctor's office for status of authorization or to request for additional information
- Process and reverse online authorization cases as required
- Responsible for maintaining required spreadsheets as necessary
- Responsible for all documentation of authorization and status
- Update Sales Staff with pertinent information as necessary
- Meet benefit investigation process standards by completing assigned work list tasks in timely manner
- Reporting to management when assistance is needed to complete task.
- Developed strong client relationships through consistent communication and attentive service
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
Front & Back Medical Assistant/Office Manager
Advanced Geriatric Care, Family Practice
04.2008 - 02.2014
- Assisted with medical coding and billing tasks.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
Education
Bachelor of Science - Health Care Management
National American University - Rapid City
Rapid City, SD09.2019
Associate of Science - Billing and Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2017
Skills
- Employee Support
- Company Organization
- Staff Compensation
- Benefits Programs
- Compensation and Benefits
- Personnel Information Systems
- Talent Management
- File and Records Management
- Payroll Coordination
- Benefits and Compensation Management
- Systems Development
- Performance Review Management
- Unemployment Claims
Additional Information
Experience working with different HRIS and EMR System: ADP, ExponentHR, Ceredian, BSwift, UltiPro, PayCom, Athena, Epic, Practice Fusion, Office Ally.
Languages
Spanish
Native or Bilingual
Timeline
Human Resource Manager
Terzo Enterprises Corp
10.2022 - Current
Human Resource Manager
City Laundering
05.2022 - 09.2022
Assistant Director of HR
McGrath Dealership
10.2021 - 05.2022
AR Billing Specialist/Accountant
Housing Management
10.2019 - 11.2021
Office Billing Manager
Modern Nuclear Inc
01.2018 - 09.2019
Benefit Administrator Lead
SullivanCurtisMonroe
10.2016 - 01.2018
Beneficiary Specialist Lead
Ambry Genetics
07.2014 - 10.2016
Front & Back Medical Assistant/Office Manager
Advanced Geriatric Care, Family Practice
04.2008 - 02.2014
Bachelor of Science - Health Care Management
National American University - Rapid City
Associate of Science - Billing and Coding
Ultimate Medical Academy - Clearwater
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