Summary
Overview
Work History
Education
Skills
Timeline
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ALEJANDRA PEREZ

Elgin,IL

Summary

Personable and professional customer service associate; working diligently to meet deadlines; with experience in customer service and community outreach. Highly organized, loyal, and enthusiastic. Able to multi-task and effectively monitor workload; working great on a team or individually, on multiple projects. Developed interpersonal skills, with a focus on contributing to organizational success.

Overview

7
7
years of professional experience

Work History

Customer Service Rep | Purchasing Assistant

Babbitting, Inc
04.2024 - Current
  • Managed call distribution efficiently.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Oversaw replenishment of essential materials.
  • Optimized supplier relations through effective purchasing strategies.

Receptionist | Customer Service | Order Entry

Stabila
08.2023 - 03.2024
  • Entered and processed orders accurately.
  • Evaluated inventory data to ensure accurate pricing alignment.
  • Handled incoming and follow-up phone calls.
  • Coordinated purchase order entries and ensured client verification compliance.
  • Dispatched invoices promptly.
  • Coordinated and scheduled luncheons for seamless event execution.
  • Recorded and completed filing tasks each day, ensuring comprehensive archives.
  • Managed guest experiences by providing tailored assistanc

Transaction Specialist (Lockbox)

JPMORGAN CHASE
04.2022 - 08.2023
  • Manage daily document transactions.
  • Ensured accuracy and compliance of information on documents.
  • Ensured accuracy in financial exchanges.
  • Entered data accurately in fast-paced settings.

Recruiter/ Customer Service Associate

Pronto Help Inc - Staffing Solutions
02.2021 - 04.2022
  • Filled open roles with talented and skilled individuals to meet recruitment targets.
  • Demonstrated excellent telephone communication contributing to positive customer experiences.
  • Enhanced customer interaction through timely appointment setting.
  • Handled coordination of recruitment interviews.
  • Conducted sourcing and screening of candidates.
  • Generated detailed reports and adapted content for various operational needs.
  • Collected payroll data and timesheets for paycheck processing.

Quality Control Inspector

Ayrsonics - Custom Acoustic Solutions
08.2018 - 02.2021
  • Inspect and measure parts, and determine conformity.
  • Recorded details of outcomes and maintained quality measures.
  • Ensured transparent communication on quality issues across managerial and client-facing teams.

Education

High School Diploma -

Northwest Baptist Academy
Elgin, IL

Skills

  • Fluent Spanish (both oral and written)
  • Microsoft Word
  • Excel
  • Adobe
  • Epicor
  • PowerPoint
  • Google docs map
  • Phone etiquette
  • Multitasker
  • Adaptability
  • Communication skills
  • Detail oriented

Timeline

Customer Service Rep | Purchasing Assistant

Babbitting, Inc
04.2024 - Current

Receptionist | Customer Service | Order Entry

Stabila
08.2023 - 03.2024

Transaction Specialist (Lockbox)

JPMORGAN CHASE
04.2022 - 08.2023

Recruiter/ Customer Service Associate

Pronto Help Inc - Staffing Solutions
02.2021 - 04.2022

Quality Control Inspector

Ayrsonics - Custom Acoustic Solutions
08.2018 - 02.2021

High School Diploma -

Northwest Baptist Academy

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ALEJANDRA PEREZ