
Accomplished hospitality professional with over 10 years of progressive experience in the hotel industry. with a strong background in hotel operations and hands-on experience across multiple departments, including Front Desk, Housekeeping, Laundry, and other areas of operations. Currently serving as a Executive Housekeeping Manager, providing leadership and direction to the housekeeping team while ensuring high standards of cleanliness, guest satisfaction, safety, and operational efficiency. Bilingual in English and Spanish, with strong leadership, communication, organization, and problem-solving skills. Recognized as a dependable and responsible professional who adapts quickly to new environments, learns new processes efficiently, and consistently looks for opportunities to improve operations and support team success. With a well-rounded understanding of hotel operations, I am passionate about hospitality and committed to continuing my professional development. My goal is to expand my knowledge and leadership experience within the hospitality industry while taking on increasing responsibilities and contributing to the overall success of the hotel.
As a phone operator at the Meritage Resort and Spa my duties were to answer phone calls for three resorts, and transfer to the correct department in which the guest needed assistance. I would also resolve any concerns the guest had with my front office manager and together do our best to make sure the guest was satisfied with their stay at the resort. I would also have to file paperwork of guest who signed any paperwork at the front desk once they arrived to check in the resort.