Alejandra Pineda
Houston,TX
Summary
Dynamic professional with a proven track record in customer service and cash handling, exemplified during tenure at A-1 Check Cashing. Leveraged exceptional customer service and Spanish-speaking abilities to enhance customer satisfaction and loyalty. Demonstrated professionalism and a strong work ethic, significantly improving cash management accuracy and fostering customer trust.
Developed strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals.
Overview
3
3
years of professional experience
Work History
Teller
A-1 Check Cashing
10.2022 - 04.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Brand Ambassador
Forever 21
01.2022 - 08.2022
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Cashier
El Rancho Supermercado
08.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Sharpstowm High School
Houston, TX05.2022
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Friendly
- Spanish speaking
- Customer service
- Cash handling expertise
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Teller
A-1 Check Cashing
10.2022 - 04.2023
Brand Ambassador
Forever 21
01.2022 - 08.2022
Cashier
El Rancho Supermercado
08.2020 - 11.2021
High School Diploma -
Sharpstowm High School
Similar Profiles
Priscilla GraciaPriscilla Gracia
Cashier at All Check Solution And M&M Check CashingCashier at All Check Solution And M&M Check Cashing
Daisy MancillaDaisy Mancilla
Shift supervisor at Pls check cashingShift supervisor at Pls check cashing
Karolainy FrancaKarolainy Franca
Bank Teller at Check Cashing StationBank Teller at Check Cashing Station