Summary
Overview
Work History
Education
Skills
Timeline
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ALEJANDRA PONCE

Los Angeles,CA

Summary

Friendly and enthusiastic host with 1 year of specialization in a Mexican restaurant. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level passenger service agent position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Cashier

City Valet Parking System
01.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Babysitter

Self-employeed
08.2020 - 01.2021
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Established and maintained safe play environment for children.
  • Monitored children's play activities to verify safety.

Passenger Service Agent

G2 Secured Staff
11.2019 - 07.2020
  • Oversaw ticketing, gate and ramp services.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Announced flight status updates and information about gate changes over PA system.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Hostess

Esaul Martin
10.2018 - 11.2019
  • Greet guests and seat them at tables or in waiting areas
  • Provide guests with menus
  • Answer telephone calls and respond to inquiries or transfer calls
  • Take and prepare to-go orders
  • Operate cash registers to accept payments for food and beverages
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Receive and record patrons' dining reservations.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Education

High School Diploma -

Alliance Renee & Meyer Luskin College Ready Academy
Los Angeles, California
06.2017

Skills

  • Able To Send Emails Word processing
  • Microsoft office software Data entry
  • Large Party Preparation
  • Dining Crew Workflow Optimization
  • Table Assignment Management
  • Check Payment Processing
  • To-Go Order Preparation
  • Front- and Back-Of-House Coordination
  • High-Volume Dining
  • Phone Inquiries
  • Good Communication Skills
  • Microsoft Word
  • Conflict and Complaint Resolution
  • Safe Work Practices

Timeline

Cashier

City Valet Parking System
01.2022 - Current

Babysitter

Self-employeed
08.2020 - 01.2021

Passenger Service Agent

G2 Secured Staff
11.2019 - 07.2020

Hostess

Esaul Martin
10.2018 - 11.2019

High School Diploma -

Alliance Renee & Meyer Luskin College Ready Academy

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