Accomplished operations executive with a successful track in business, specifically in national and international insurance companies.
Overview
6
6
years of professional experience
Work History
Agent and Customer Service Executive - Internation
Inversiones Frecolma, C.A.
Maracaibo, Venezuela
2018.04 - 2021.07
Management of quotes: Preparation of quotes required by the client and by the agents.
Induction for new agents in the use of quotes from each company (BMI Companies, Best Doctors Insurance, Pa Group, Bac Assist, World Medic Assist, Bupa, American Fidelity).
Monitoring of the issuance and approval process of policies issued to clients.
Issuance of health, life, and travel policies Opening and monitoring of Claims/Losses: Channeling of digital and/or physical invoices according to the procedure of each company.
Monitoring the application of the amounts claimed to the deductible.
Request and management of medical appointments, direct payment to provider and endorsement letters.
Support in the execution and management of for seminars schedule promoted by the company.
Issuance agents contracts and open digital and physical files.
Control and monitoring of commission collection ratio of the agency and by agents, both by accumulated premium and by agent.
Support and advice to agent in all requirements for the effective management of their clients.
Senior Underwriting Analyst
C.A. Seguros Catatumbo
Maracaibo, Venezuela
2017.10 - 2018.04
Complete management of the AS400 system
Issuance and renewal of out-of-policy vehicle policies.
Quotes, authorizations to subscribe and granting of provisional coverage.
Increases in sums insured for policies with riders and total losses.
General modifications of the insured, vehicle data (class type, body serial number, license plate, etc.), type of product and rates.
Inclusion, exclusion and coverage changes.
Inclusions and exclusions from the SINCCA (Black List) of plates and clients.
Authorization for renewal and reactivation of policies, certificates and fleet coverage.
Underwriting Analyst
Freddy Colina Corredor de Seguros
Maracaibo, Venezuela
2016.06 - 2017.10
Policy subscription process for various branches (quotation, monitoring, issuance and payment).
Review of the documentation required for the issuance of a policy and/or financing contract.
Evaluate conditions on insured sums and premiums, manage discounts and evaluate quotes in alternative companies to evaluate the most convenient one for the insured.
Verification of policies and financing as requested by the insured.
Complete management of SIDECO system.
Modification of policies according to the requirements of the insured.
Serve policyholders in a cordial and helpful manner.
Work together with those in charge of the underwriting department of each company, to streamline processes within the company.
Service Agent: Internet and Mobile Banking
Pegaso Consulting (Call Center BOD)
Maracaibo, Venezuela
2015.08 - 2015.12
Respond to incoming calls and assist customers with their individual questions.
Provide personalized customer service with a high level of quality.
Updating the existing database with the modifications.
Changes and current status of clients prospects.
Help customers of the communication-based organization with service queries and problem solving.
Facilitate the information collected to control business opportunities and trends.
Checking and categorizing customer problems.
Complaints and the proposal of solutions for improvements.
Provide daily the required reports according to the client's needs.
Education
Licenciatura En Administración/ Administration -
URBE - Universidad Privada Dr. Rafael Belloso Chacin
Maracaibo, Estado Zulia, Venezuela
2019-01
Advanced English -
Centro Venezolano Americano Del Zulia (CEVAZ)
Maracaibo, Estado Zulia, Venezuela
Some College (No Degree) - Intermediate/ Advance English
University of Sioux Falls
Sioux Falls, SD
Skills
Problem-Solving
Critical Thinking
Meeting Coordination
Strong communication abilities
Organizational Development
Customer Service
Business Administration
Document Management
Attention to Detail
MS Office
Recordkeeping and File Management
Office Management
Personal Information
Place of Birth: Venezuela, Estado Zulia
Date of Birth: 12/19/96
Leadership and Involvement
Quality Assurance Course. Rafael Belloso Chacin University (URBE). Maracaibo Edo. Zulia.
Community Service: URBE.
Modeling and Etiquette GERO PRODUCCIONES. San Francisco Edo. Zulia.
Participation in the Latin American Meeting by Best Doctors Insurance and GLH Global. Bogota, Colombia 2019.
Best Doctors Academy Training Program, Excellence Module Best Doctors 2020 - LATAM Level 100%.
References
Manuel Vera
Software Engineer
Bloomberg L.P.
352-614-8836
Douglas Stenberg
Supervisor
Alcom
605-828-3019
Rosa Prieto
Paralegal
The ticket clinic
352-691-8108
Timeline
Agent and Customer Service Executive - Internation
Inversiones Frecolma, C.A.
2018.04 - 2021.07
Senior Underwriting Analyst
C.A. Seguros Catatumbo
2017.10 - 2018.04
Underwriting Analyst
Freddy Colina Corredor de Seguros
2016.06 - 2017.10
Service Agent: Internet and Mobile Banking
Pegaso Consulting (Call Center BOD)
2015.08 - 2015.12
Licenciatura En Administración/ Administration -
URBE - Universidad Privada Dr. Rafael Belloso Chacin
Advanced English -
Centro Venezolano Americano Del Zulia (CEVAZ)
Some College (No Degree) - Intermediate/ Advance English
University of Sioux Falls
Similar Profiles
Victor CedeñoVictor Cedeño
Procurement Analyst at Inversiones Y Suministros C.AProcurement Analyst at Inversiones Y Suministros C.A