Alejandra Quezada
Panorama City,CA
Summary
Dynamic Office Manager with proven expertise at Monkey Trucking Inc, excelling in customer service and financial tracking. Achieved cost savings through strategic vendor negotiations and meticulous budget oversight. Known for exceptional organizational skills and maintaining confidentiality, fostering a professional environment that enhances client relations and operational efficiency.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Dedicated Secretary professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet office goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
Work History
Office Manager
Monkey Trucking Inc and Construction Services
05.2018 - Current
- Creating invoices and proposals for different job projects,
- Pulling permits for different projects and required by city
- Bookkeeping and filling
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Customer Service Cashier
Keyes Chevrolet
11.2012 - 08.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
San Fernando High School
San Fernando, CA06-2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Clerical support
- Credit and collections
- Scheduling
- Financial tracking
- Verbal Communication
- Guest Relations
- Speaking Clearly
- Excellent People Skills
- Teamwork and Collaboration
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Monkey Trucking Inc and Construction Services
05.2018 - Current
Customer Service Cashier
Keyes Chevrolet
11.2012 - 08.2018
High School Diploma -
San Fernando High School
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