Alejandra Quintero
Huntersville,NC
Summary
Highly effective leader ready to use extensive knowledge with focus and specialization on customer satisfaction, working well independently being able to complete multi high-volume tasks with complete professionalism and accuracy.
Overview
20
20
years of professional experience
Work History
Legal Assistant Program Coordinator
Florida Atlantic University
10.2020 - Current
- Responsible for performing specialized administrative support involving complex work methods, procedures and problems.
- Established to enroll students providing acceptance into program.
- Resolving difficult customer relation problems.
- Increased retention and enrollment by 30%.
- Work collaboratively with multidisciplinary group of colleagues.
- Responsible to present budget reports.
- Maintain database of current students and alumni.
- Monitor academic progress and develop intervention strategies to assist students in their development.
- Maintain variety of confidential office files.
- Developed and maintained relationships with external partners to facilitate program operations
- Use web services and software such as Canvas, Radius, Power IB, Touchnet, Workday, Microsoft Teams.
- Provided ongoing direction and leadership for program operations
- Developed program marketing and outreach strategies to increase awareness and attract new participants
Executive Administrative Assistant
Florida Atlantic University
08.2003 - 06.2019
- Performing diversified educational administration duties, including budgeting, purchasing, and managing staff process, recruiting, hiring and on boarding while serving as administrative assistant to Director of the School
- Delivered academic guidance to students regarding academic and enrollment concerns using appreciative model to communicate with students effectively.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Supervised students' workers that worked for Federal Grants.
- Organize events for orientation and social activities.
- Successfully maintained budget over 10 State Grants and Foundation Accounts.
- Process requisitions and purchase invoices.
- Seamlessly interacted with colleagues to plan and complete special projects
- Organized and updated schedules for executives
- Offered assistance, collaboration and clerical support to auditors throughout entire review process of three Accreditation Process.
Education
M.D. - Higher Education Leadership
Florida Atlantic University
Boca Raton, FL08.2018
Bachelor of Science - Psychology
Universidad Santo Tomas De Aquino
Bogota, Colombia05.1998
Skills
- Team Meetings
- Handling multiple tasks
- Excellent Customer service
- Maintain confidential files
- Time management
- Decision Making and critical thinking
- Ability to work in team
- Fast learning
- Ability to work under pressure
Additional Information
- Diversity, Equity and Inclusion in the Workplace Certificate
- Appreciative Advising Certificate
- PCI Compliance Training
- Transact Emarkerts Training
- Conduct Board Hearing Student Committee
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant Program Coordinator
Florida Atlantic University
10.2020 - Current
Executive Administrative Assistant
Florida Atlantic University
08.2003 - 06.2019
M.D. - Higher Education Leadership
Florida Atlantic University
Bachelor of Science - Psychology
Universidad Santo Tomas De Aquino