Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALEJANDRA RAMIREZ

SOCORRO,TX

Summary

Well-organized and knowledgeable able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.

Overview

3
3
years of professional experience

Work History

WAREHOUSES

Honeywell
EL PASO, TEXAS
03.2022 - Current
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Checked packages and merchandise for damage and notified vendors.

Call Center Agent

Fred Loya Insurance
EL PASO , TX
02.2021 - 09.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Warehouse Associate

Shamrock Foods
EL PASO , TEXAS
01.2019 - 12.2020
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Cashier

JEWELRY BOX
EL PASO, TEXAS
07.2018 - 01.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

No Degree - Medical Assisting

Southwest University At El Paso
El Paso, TX

Skills

CASH HANDLING

CUSTOMER SERVICE EXCELLENCE

PRODUCT RECOMMENDATION

MERCHANDISE RESTOCKING

CASHIER TRAINING

PROCESS TRANSACTIONS

EXCEL

DRAWER BALANCING

RESTOCK PRODUCT

Languages

Spanish
Native or Bilingual

Timeline

WAREHOUSES

Honeywell
03.2022 - Current

Call Center Agent

Fred Loya Insurance
02.2021 - 09.2021

Warehouse Associate

Shamrock Foods
01.2019 - 12.2020

Cashier

JEWELRY BOX
07.2018 - 01.2019

No Degree - Medical Assisting

Southwest University At El Paso

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ALEJANDRA RAMIREZ