Alejandra Ramirez
San Bernardino,California
Summary
Detail-oriented clerk with 8 years of experience in managing stock levels, tracking inventory transactions, and ensuring accurate record-keeping. Proficient in using inventory management software and skilled in problem-solving and organizational tasks. Committed to optimizing inventory processes and maintaining efficient storage solutions to support operational success."
Overview
11
11
years of professional experience
Work History
Inventory CSR
NFI
Perris, CA
10.2023 - Current
- Manhattan Associates: Adjust product out of the system, fix quantity, fix items that need expirations, and fix dimensions.
- Excel Sheet: Download Excel to verify the product that is lost in the warehouse, damage cases, and verify locations.
- Inventory Management: Maintain accurate records of stock levels, updating inventory databases as items are received or sold.
- Organizing Stock: Sort and label items appropriately, placing them in designated storage areas for easy access.
- Conducting Audits: Perform regular inventory counts and audits to identify discrepancies and ensure accuracy.
- Processing Orders: Assist in fulfilling orders by picking, packing, and preparing items for shipment.
- Quality Control: Inspect products for damage or defects, and report issues to management.
- Maintaining Cleanliness: Keep the inventory storage area organized and clean to promote safety and efficiency.
- Collaborating with Teams: Work with other departments, such as sales and shipping, to coordinate inventory needs.
- Reporting: Generate inventory reports for management to provide insights on stock levels and trends.
- Communicating: Emailing customers information they need and any request they provide.
Inbound Receiving Clerk
NFI
Ontario, CA
12.2018 - Current
- Receiving Shipments: Unload and inspect incoming shipments for accuracy and quality.
- Checking Documentation: Verify packing lists and invoices against received items to ensure correct quantities and specifications.
- Inventory Management: Update inventory records in the system to reflect new stock levels.
- Sorting and Labeling: Organize received items and label them appropriately for easy identification.
- Storing Products: Place items in designated storage areas, ensuring proper handling and storage practices.
- Quality Control: Identify damaged or defective items, and report them to supervisors.
- Collaboration: Communicate with suppliers and internal teams regarding discrepancies or issues with shipments.
- Maintaining Cleanliness: Keep the receiving area organized and clean for safety and efficiency.
- Utilizing Equipment: Operate equipment such as forklifts or pallet jacks, if certified.
- Record Keeping: Maintain accurate records of incoming shipments and inventory levels for audits and reporting.
Customer Service Representative
NFI
Chino, CA
05.2018 - 12.2018
- Responding to Inquiries: Address customer questions via phone, email, or chat, providing accurate information about products and services.
- Handling Complaints: Listen to customer concerns, empathize with their issues, and work towards resolving complaints effectively.
- Processing Orders: Assist customers with placing orders, processing returns, and managing refunds or exchanges.
- Providing Product Support: Guide customers in using products or services, including troubleshooting issues.
- Maintaining Records: Document customer interactions and maintain accurate records in the customer management system.
- Follow-up: Reach out to customers post-interaction to ensure their issues were resolved, and they are satisfied.
- Promoting Products: Inform customers about new products, promotions, and services that may interest them.
- Collaborating with Teams: Work with other departments, such as sales or technical support, to resolve complex issues.
- Answering Phones: Handle incoming calls, take messages, and direct calls to the appropriate staff members.
- Scheduling Appointments: Assist in managing calendars, scheduling meetings, and coordinating appointments.
Front Office Clerk
NFI
Chino, CA
03.2016 - 05.2018
- Filing and Organizing: Maintain and organize physical and electronic files, ensuring documents are easily accessible.
- Data Entry: Input and update information in databases or spreadsheets, ensuring accuracy and completeness.
- Customer Service: Greet visitors, answer questions, and provide assistance as needed.
- Performing Clerical Tasks: Execute various clerical tasks, such as photocopying, scanning, and faxing documents.
- Supporting Staff: Provide administrative support to various departments, assisting with tasks as needed.
- Maintaining Office Supplies: Monitor inventory levels of office supplies, and place orders when necessary.
Material Handler
Distrubution Alternative
Fontana, CA
08.2013 - 02.2015
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Organized warehouse inventory according to warehouse plan.
- Utilized forklift to move inventory items.
- Palletized boxes to increase movement and shipment efficiency.
Education
High School Diploma -
Inland Career
San Bernardino, CASkills
- Call center experience
- Excel Software
- Data Collection
- Report Generation
- Scheduling
- Data Entry
- Appointment Scheduling
- Customer Service
- Quality Control
- Paperwork Processing
Timeline
Inventory CSR
NFI
10.2023 - Current
Inbound Receiving Clerk
NFI
12.2018 - Current
Customer Service Representative
NFI
05.2018 - 12.2018
Front Office Clerk
NFI
03.2016 - 05.2018
Material Handler
Distrubution Alternative
08.2013 - 02.2015
High School Diploma -
Inland Career