Alejandra Ramirez
McKinney,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Mid- Market Renewals Sales Manager
Altium
04.2024 - Current
- Responsible for overseeing and improving the renewal sales process, ensuring customer satisfaction, and driving retention rates.
- Developing strategic plans to meet renewal targets, and collaborating with other departments to enhance the customer experience.
- Lead and manage a large team of Renewals Specialists, forecasting, analyze data and be responsible for leading new initiatives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Team Lead/ Renewals Account Manager
Altium
07.2020 - 04.2024
- Responsible for owning and driving renewal opportunities, forecasting and negotiations
- Identify upsell opportunities within customer accounts through discovery conversation and partner with sales representatives to close
- Maintain consistent high-level technical knowledge of Altium Designer products, updates and pricing
- Assist teammates with daily tasks, training new hires and coach them through the onboarding process, increase team motivation and share positive and constructive feedback
- Lead team meetings when required
Sales Executive
Siteminder
03.2019 - 07.2020
- Responsible for running and managing the full sales cycle
- This includes placing outbound phone calls to potential customers across México and Latin America
- Work to achieve monthly sales quotas and revenue goals
- Learn and utilize sales processes, maintaining set sales standards at the highest level
Customer Onboarding Specialist
Siteminder
06.2018 - 07.2019
- Responsible for configuring and setting up systems for hotels in Latin America and the United States, providing excellent customer service and ensuring customer satisfaction
- Training group of hotels to teach them how to take full advantage of their software
- Manage daily caseloads and follow SiteMinder's procedures
- Ensure customers progress through the onboarding process
Sales Representative
Designer Graphic
05.2017 - 06.2018
- Contribute to the sales team by meeting deadlines and sales goals
- Manage and maintain existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors
Education
Bachelor of Business Administration - Management, Marketing
The University of Texas at Tyler
01.2017
Associates in Science - Business Administration
Laredo Community College
01.2014
Skills
- Analytical planning
- Management
- Relationship building
- SaaS sales
- Leadership
- Sales team training
- Goals and performance
- Account management
Timeline
Mid- Market Renewals Sales Manager
Altium
04.2024 - Current
Team Lead/ Renewals Account Manager
Altium
07.2020 - 04.2024
Sales Executive
Siteminder
03.2019 - 07.2020
Customer Onboarding Specialist
Siteminder
06.2018 - 07.2019
Sales Representative
Designer Graphic
05.2017 - 06.2018
Associates in Science - Business Administration
Laredo Community College
Bachelor of Business Administration - Management, Marketing
The University of Texas at Tyler
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