Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Alejandra Reyes

Avondale,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

AURORA PAYMENTS
09.2022 - 11.2023
  • Helping merchants with updating their accounts for any address changes, closing accounts, creating tickets for any changes to accounts
  • Taking calls for merchants and agents and helping them get what they need via email or fax
  • Updating invalid tax ID numbers, getting them off of an ACH hold, making sure they are properly getting their deposits
  • Trained new hires on how to understand what was being asked for, how to resolve the issue, how to look for the issue
  • How to work the tickets, notate on the tickets, create tickets
  • How to navigate through each system we have
  • How to also take phone calls
  • The new hires shadow me while I was talking live calls

Customer Service Representative

THE HOME DEPOT CONTACT CENTER
Tempe, AZ
11.2015 - 09.2022
  • Taking care of the customer
  • We do the right thing whether it comes to the customer or the workplace
  • Talking to people on the phone about their orders and placing online orders
  • Transferring customers to the right department
  • Going above and beyond to help the customer resolve any issue they had with their orders
  • Taking leadership in any issue and having a first call resolution
  • Taking leadership in any contest that was running on the site.

CLERICAL

THE ROOM STORE
Mesa, AZ
12.2014 - 03.2015
  • Answering direct phone calls
  • Making phone calls, taking and distributing messages
  • Organizing and processing orders from the sales associates
  • Handling inquiries and incoming order requests
  • Reviewing orders and records to answer requests for information
  • Checking and distributing documents and correspondence, receiving, sorting and distributing incoming emails
  • Maintaining filing systems, compiling records of office activities, photocopying, scanning and faxing, sending emails, preparing and sending outgoing mailings and sales orders
  • Typing documents and orders
  • Checking and entering data, updating and maintaining databases
  • Controlling basic accounting monitoring and order inventory
  • Keeping the office clean.

Winco Bakery

09.2013 - 12.2014
  • In the bakery, I made pastries and set up the cake displays
  • I did customer service as well as a little bit of inventory for goods that have past their "Sell by" dates
  • We could come up with custom cakes and work with customers who wanted such
  • I did more than just setting things up and displays
  • I also did a little bit of stocking as well.

STORE ASSOCIATE

SALLY BEAUTY SUPPLY
Mesa, AZ
08.2012 - 12.2014
  • Processing sales, customer service, product knowledge, inventory and drawer count, cashier and advanced POS system knowledge.
  • Monitoring customer accounts.
  • Providing data and reports to help the sales team with monthly contests.
  • Answering phone calls to the store.
  • Keeping track of target sales.
  • Keeping track of inventory.

Education

High School Diploma -

Desert Ridge High School
Mesa, AZ
05.2011

Skills

  • I can make friends with just about anyone
  • I make people laugh
  • I have great customer service qualities
  • I listen to people's needs and wants
  • I am very empathetic
  • I love to have fun with my friends but take my work seriously
  • Working on a computer
  • Typing up notes and emails
  • I am also a fast learner who loves to learn to grow in my position
  • I love to ask questions when I am actually doing the job if I do not understand the process
  • I am a hands on learner as well

Volunteer Experience

At The Home Depot contact center, I took leadership in contests at work. When I wasn't running the contests, I would participate in the contests.

At Aurora Payments, I took on a few different projects at different times. One being invalid tax ID numbers and another is ACH REJECTS/NACHA HOLDS as full time projects. I did end up also taking on the project of training the new hires as well as doing my own work on top of that.

All in all, I love going above and beyond to help my colleagues with personal and work related issues.

Timeline

Customer Service Representative

AURORA PAYMENTS
09.2022 - 11.2023

Customer Service Representative

THE HOME DEPOT CONTACT CENTER
11.2015 - 09.2022

CLERICAL

THE ROOM STORE
12.2014 - 03.2015

Winco Bakery

09.2013 - 12.2014

STORE ASSOCIATE

SALLY BEAUTY SUPPLY
08.2012 - 12.2014

High School Diploma -

Desert Ridge High School

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Alejandra Reyes