Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandra Rincon

Reseda,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Prime Urgent Care
Encino , CA
04.2025 - Current
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Collected samples from patients for laboratory testing purposes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.

Subrogation Specialist

Fleet Response
Woodland Hills, CA
11.2024 - Current
  • Determined liability, compensability, and benefits due on each claim.
  • Input claim information and payments into company database.
  • Communicated with reinsurance brokers to obtain claim information for processing.
  • Utilized advanced problem-solving techniques to resolve disputes quickly and effectively.
  • Maintained accurate records of all activities related to assigned cases including correspondence, negotiations, payments, and settlements.

Call Center Representative/Trainer

Fleet Response
Akron, OH
10.2022 - 11.2024
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.

Order Processor

Embroidery USA
Elk Grove Village, IL
06.2021 - 10.2022
  • Performed data entry into computer system to track all incoming and outgoing shipments.
  • Received verbal or written instructions from customers pertaining to their specific needs.
  • Assisted customers with inquiries related to product availability or changes in order status.
  • Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
  • Responded promptly to customer complaints concerning product quality or delivery issues.
  • Reviewed customer orders to ensure accuracy of product, quantity and pricing.
  • Provided excellent customer service by responding promptly to inquiries and requests.
  • Created purchase orders for suppliers based on customer requirements.

Receptionist

Paragon Subrogation Services
Chatsworth, CA
04.2018 - 06.2021
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Assisted with special projects assigned by management when required.
  • Responded to inquiries from internal staff members regarding office operations.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated daily log book with information about visitors entering the premises.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Cashier Team Lead

MCCSC
San Clemente, CA
04.2016 - 04.2017
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Monitored cashier performance, providing feedback as needed.
  • Assisted customers with locating items within the store when requested.
  • Processed refunds and exchanges according to company policy.
  • Ensured compliance with all safety regulations while performing tasks.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.

Education

Some College (No Degree) - Medical Assistant

UEI College
Reseda, CA
06-2025

High School Diploma -

Condor High School
Oxnard, CA
06-2018

Skills

  • Clinical procedures
  • Patient care
  • Medical terminology
  • Record keeping
  • Data entry
  • Appointment scheduling
  • Customer service
  • Team collaboration
  • Effective communication
  • Multitasking
  • Goal setting

Timeline

Medical Assistant

Prime Urgent Care
04.2025 - Current

Subrogation Specialist

Fleet Response
11.2024 - Current

Call Center Representative/Trainer

Fleet Response
10.2022 - 11.2024

Order Processor

Embroidery USA
06.2021 - 10.2022

Receptionist

Paragon Subrogation Services
04.2018 - 06.2021

Cashier Team Lead

MCCSC
04.2016 - 04.2017

Some College (No Degree) - Medical Assistant

UEI College

High School Diploma -

Condor High School

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