Summary
Overview
Work History
Education
Certification
Freelance Projects
Timeline
Generic

Alejandra Rivera Malavé

Cayey,Puerto Rico

Summary

Dynamic Heavy Equipment Rental Operations Manager with 8+ years of proven expertise in driving revenue growth and operational excellence. Demonstrated success in optimizing fleet utilization, streamlining rental processes, and building lasting client relationships. Skilled in inventory management, strategic sales development, and digital marketing initiatives that have consistently exceeded customer retention targets.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Post-Sale Manager

OUTPOWER ENERGY CORP.
02.2025 - Current
  • Launched customer retention program resulting in 15% increase in repeat business
  • Manage post-sale operations and customer satisfaction initiatives
  • Developed streamlined process for handling customer inquiries, reducing response time by 30%

Store Operations Manager

BIG TOP RENTALS, INC.
01.2022 - 02.2025
  • Increased store revenue by 25% through implementation of new sales strategies
  • Managed team of 15 employees across multiple departments
  • Reduced operational costs by 20% through process optimization
  • Implemented new inventory management system resulting in 95% accuracy

Rental Agent

BIG TOP RENTALS, INC.
06.2020 - 12.2021
  • Exceeded monthly sales targets by average of 15%
  • Maintained 98% customer satisfaction rating
  • Generated $500K in new business through referral program
  • Managed 200+ client accounts

Press Officer & Social Media Marketing Manager

LIGA DE BÉISBOL PROFESIONAL ROBERTO CLEMENTE - GIGANTES DE CAROLINA
01.2018 - 01.2019
  • Grew social media following by 40% across all platforms
  • Generated $100K in advertising revenue through media partnerships
  • Managed successful PR campaigns reaching 1M+ audience
  • Coordinated 25+ community outreach events
  • Produced viral content achieving 20K+ views per video

Beauty Advisor and Product Specialist

LOREAL CARIBE, NYX PROFESSIONAL MAKEUP
01.2016 - 01.2018
  • Ranked #1 in customer engagement (December 2018)
  • Exceeded sales targets by 30% consistently
  • Grew social media engagement by 50% through live events
  • Managed inventory worth $250K
  • Coordinated 15+ successful brand events

Event Coordinator

León Consultants and LOREAL Caribe
  • Secured $50K in sponsorships
  • Managed successful toy giveaway program benefiting 500+ children
  • Coordinated 10+ corporate events

Education

Brand Makeup Artist Certification -

NYX Professional Makeup
01.2018

Digital Marketing Certificate -

University of Sacred Heart
01.2016

Certification

  • Digital Marketing Certificate, University of Sacred Heart, 2016
  • Brand Makeup Artist Certification, NYX Professional Makeup, 2018

Freelance Projects

Event Coordinator - León Consultants and LOREAL Caribe, Secured $50K in sponsorships, Managed successful toy giveaway program benefiting 500+ children, Coordinated 10+ corporate events

Timeline

Post-Sale Manager

OUTPOWER ENERGY CORP.
02.2025 - Current

Store Operations Manager

BIG TOP RENTALS, INC.
01.2022 - 02.2025

Rental Agent

BIG TOP RENTALS, INC.
06.2020 - 12.2021

Press Officer & Social Media Marketing Manager

LIGA DE BÉISBOL PROFESIONAL ROBERTO CLEMENTE - GIGANTES DE CAROLINA
01.2018 - 01.2019

Beauty Advisor and Product Specialist

LOREAL CARIBE, NYX PROFESSIONAL MAKEUP
01.2016 - 01.2018

Event Coordinator

León Consultants and LOREAL Caribe

Brand Makeup Artist Certification -

NYX Professional Makeup

Digital Marketing Certificate -

University of Sacred Heart

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Alejandra Rivera Malavé