Alejandra Rodriguez
Miami,FL
Summary
Proven leader with experience at Pizza Hut, adept in decision-making and customer service, enhancing team performance by mentoring and effective delegation. Excelled in accurate money handling and resolving customer complaints, fostering repeat business and upholding high standards of service. Skilled in creating a positive and productive work environment, driving significant improvements in team efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Hut
06.2020 - 11.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cashier
Burger King
04.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Skills
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Opening and closing procedures
- Handling Customer Complaints
- Energetic and Enthusiastic
- Delegating Work
- Inventory Control
Certification
Servsafe
Timeline
Shift Manager
Pizza Hut
06.2020 - 11.2022
Cashier
Burger King
04.2018 - 03.2020