Alejandra Rodriguez
St. Cloud,FL
Summary
Dynamic professional with a proven track record at Asurion, enhancing customer satisfaction through expert diagnosis and repair of phone issues. Skilled in customer service and computer proficiency, demonstrated by efficiently managing inventory and streamlining warranty claims. Excelled in team cooperation, significantly contributing to improved technical issue resolution and customer satisfaction rates.
Overview
7
7
years of professional experience
Work History
DMIR Associate
Asurion
Orlando
10.2021 - 09.2024
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Handled warranty claims professionally, expediting resolutions for customers'' peace of mind.
- Collaborated with other technicians to solve challenging technical issues, resulting in improved customer satisfaction rates.
- Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
Medical Assistant
Orlando Pulmonary & Critical Care
Orlando, FL
06.2020 - 07.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Housekeeping Room Attendant
Sodexo
Leesburg, FL
07.2019 - 01.2020
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Sales Associate
Rainbow Shops
Leesburg, FL
05.2017 - 08.2019
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Medical Assistance - Medicine
Gwinnett Technical College
Orlando, FL07.2020
High School Diploma -
Leesburg High School
Leesburg, FL05.2017
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Preparing reports
- Patient Evaluation
- Service assistance
- Team Cooperation
- Inventory and Stocking
- Safety and Cleanliness Standards
- Computer Proficiency and Microsoft Office
- Cash Register Operation
Languages
Spanish
Full Professional
English
Professional Working
Timeline
DMIR Associate
Asurion
10.2021 - 09.2024
Medical Assistant
Orlando Pulmonary & Critical Care
06.2020 - 07.2020
Housekeeping Room Attendant
Sodexo
07.2019 - 01.2020
Sales Associate
Rainbow Shops
05.2017 - 08.2019
Medical Assistance - Medicine
Gwinnett Technical College
High School Diploma -
Leesburg High School