Alejandra Rodriguez

Contributions & Accomplishments:

• Operations Pillar owner 2023- achieved top 20% nationwide
• Retail Store Manager promotion 2022
• Retail Associate Manager promotion 2019
• LEAD Development Program Mentor 2021
• District T-Mobile 4 Business Pillar owner 2020-2022
• Winner’s Circle Award recipient Q3 2020
• Career Advantage Program graduate 2018

Responsibilities:

• Set and maintain a standard of heightened customer service and expertise.
• Prospect and execute SMB and community partnership through outreach and brand awareness events resulting in YOY increase in competitor acquisition
• Recruiting and talent management initiative to sustain 110% to headcount across district of 14 locations.
• Coach and develop Mobile Experts through Un-Carrier Interaction Model execution, observations, one with ones, and feedback to meet KPI sales targets
• Host monthly store meetings providing recognition, business initiatives, and strategic business planning
• Support Mobile Expert development through metric ownership, targeted activities, and strategic thinking. Provide disciplinary course of action when unsatisfactory performance is sustained.
• Support leadership team through pillar ownership an d recognition

Responbililities:

• Execute projects for the owner, Director of HR, and upper management.
• Manage relationships with vendors including food vendors, suppliers, and job posting sites
• Creating and managing monthly Safety Meetings for 13 restaurants
• Employee file administration for 500+ employees
• Unclaimed property administrator