Alejandra Rodriguez
Kenosha,USA
Summary
Bilingual and CPR-certified professional with over 6 years of healthcare experience and 8 years in customer service. Skilled in patient support, records management, and administrative tasks. Looking to grow with a company where I can use my skills to support patients and contribute to a strong team
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Server
Longhorn Steak House
03.2025 - Current
- Demonstrate strong knowledge of menu items.
- Deliver accurate orders to guests.
- Provide friendly and attentive service to ensure guest satisfaction.
- Create authentic connections with guests.
- Collaborate with team members to enhance the dining experience.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed and accuracy.
- Handled cash and processed payments accurately, maintaining financial accountability.
Patient Service Representative for Maternal Fetal Medicine
Aurora Health Care
05.2025 - 2025
- Greeting and Checking patients in
- Registration and Information Gathering
- Scheduling/Coordination of Care
- Insurance Verification & Authorizations
- Charge Posting & Payment Processing
- Maintains and updates patient records and electronic health records.
Imaging Patient Assistant Advocate
Aurora
01.2023 - 2025
- Patient check-in
- Greeted patients and visitors in professional, friendly manner upon arrival.
- Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.
- Scanned medical records and processed Release of Information forms.
- Scheduled appointments for patients based on provider availability and patient preferences.
- Answered incoming phone calls and provided assistance to callers with questions or concerns.
- Transported patients using wheelchairs, stretchers, or moveable beds.
Sterile Processing Technician
Kenosha Community Health Center
01.2020 - 01.2023
- Operated sterilization equipment to ensure compliance with safety and hygiene standards.
- Inspected surgical instruments for cleanliness and proper functioning before use.
- Managed inventory of sterile supplies, ensuring timely restocking and availability.
- Developed efficient workflows to enhance processing times for surgical instruments.
- Conducted regular quality control checks to maintain high standards of sterile processing.
- Wrapped trays, instrument packs, and sets.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
Education
Diploma - undefined
Bradford High School
06.2015
Skills
- Adaptability & flexibility
- Work ethic
- Bilingual (Spanish)
- Teamwork
- Positive attitude
- Customer service
- Time management
- Strong work ethic
- Upselling techniques
- Reliability
- Multitasking
Other Activities
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Timeline
Patient Service Representative for Maternal Fetal Medicine
Aurora Health Care
05.2025 - 2025
Server
Longhorn Steak House
03.2025 - Current
Imaging Patient Assistant Advocate
Aurora
01.2023 - 2025
Sterile Processing Technician
Kenosha Community Health Center
01.2020 - 01.2023
Diploma - undefined
Bradford High School