Alejandra Rodriguez
North Chicago,IL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Receptionist
Uline
Waukegan, IL
01.2022 - Current
- Handled high volume calls, addressing calls promptly and professionally.
- Trained new reception staff on office procedures and customer service protocols.
- Maintained confidentiality of information regarding clients and company.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Handled assignments independently with good judgement and critical thinking skills.
- Coordinated meeting room bookings, optimizing space usage and scheduling efficiency.
- Upheld office safety standards through regular monitoring of security protocols at the reception area entrance.
Customer Care Representative
USA Vein Clinics
North Brook, IL
10.2017 - 01.2022
- Made informed decisions and solved problems using data analysis and critical thinking skills.
- Demonstrated effective time management by prioritizing daily work activities.
- Maintained service levels and called center performance metrics.
- Processed and distributed incoming, outgoing and interoffice mail, including faxes.
- Administered high volume of inbound customer service calls.
- Identified payer source, verified insurance eligibility, financial status and assigned correct pay type.
- Assisted customers and attracted potential customers by answering product and service questions.
Data Entry Clerk
Pharma Logistics
Mundelein, IL
11.2016 - 10.2017
- Reconciled records, investigated transaction errors and resolved problems.
- Transferred data from hard copy to digital database.
- Observed and enforced all Company rules and safety practices.
- Prepared source data for computer entry by compiling and sorting information.
- Organized and prioritized large volumes of information.
- Met deadlines, working within tight time constraints.
- Received, unpacked and stored incoming tools and equipment.
Sales Associate/ Cashier
Victoria Secret
Gurnee, IL
06.2015 - 01.2016
- Received, confirmed and verified all deliveries in Stock Room.
- Maintained clean and well-organized floor and back-stock area.
- Maintained corporate visual and merchandising standards.
- Greeted and maintained communication with walk-up and phone customers.
- Delivered friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently.
Customer Service Representative
Best Buy
Gurnee, IL
07.2014 - 08.2015
- Interacted with customers to gain long-term customer loyalty.
- Received and resolved, within established guidelines, customer questions and concerns.
- Maintained neat and clean front desk and entrance area.
- Assisted customers and vendors with warranty claims.
- Identified, researched and resolved customer issues using computer system.
- Provided fast and friendly customer service experience every visit.
Receptionist
Greenleaf Medical Associates
Park City, IL
09.2013 - 07.2014
- Greeted and directed visitors in friendly, professional manner.
- Communicated with callers and visitors in professional, friendly and efficient manner.
- Verified patient financial information and explained patient benefits.
- Maintained cleanliness of entrance, lobby, desk and common areas.
- Maintained consistent patient flow and advised patients of delays in schedule.
- Pulled patient charts, files information correctly into patient charts and maintained filing system.
- Scheduled appointments and entered appointment date and time into computerized scheduler.
- Collected co-payments at time of service and collected patient insurance and privacy forms.
Education
Associate in Arts (A.A.) -
College of Lake County
Grayslake, IL05-2021
Skills
- Professional Manner
- Customer Service Experience
- Strong Attention To Detail
- Excellent Communication Skills
- Organization skills
- Time management
- Customer complaint resolution
- Professional demeanor
- Security awareness
- Record preparation
- Meeting coordination
- Multitasking and prioritization
- Multi-line telephone skills
Timeline
Receptionist
Uline
01.2022 - Current
Customer Care Representative
USA Vein Clinics
10.2017 - 01.2022
Data Entry Clerk
Pharma Logistics
11.2016 - 10.2017
Sales Associate/ Cashier
Victoria Secret
06.2015 - 01.2016
Customer Service Representative
Best Buy
07.2014 - 08.2015
Receptionist
Greenleaf Medical Associates
09.2013 - 07.2014
Associate in Arts (A.A.) -
College of Lake County
Sheriff's Citizen Commendation Award
In 2023 I was awarded The Sheriff's Citizen Commendation Award for the County of Lake in the state of Illinois.