Alejandra Rodriguez Barraza
El Paso,TX
Summary
Reliable and upbeat team player, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
El Paso Electric Representative
Customer Service Rep/Billing
01.2021 - Current
- Evaluated job scope and determined necessary supplies, timelines and projected expenses.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Toyota
Customer Service Representative
01.2020 - 11.2020
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Documented production data and output to enable tracking history and maintain accurate records.
Verizon
Customer Service Represenative
07.2019 - 01.2020
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Crate River Furniture
Carpenter/Representative
08.2015 - 05.2017
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Successfully avoided time delivery delays by carefully planning best routes.
Education
High School Diploma -
Bowie High School
Bowie, TX06.2018
Skills
- Provider Relations
- Electrical Knowledge
- Loyalty Programs
- Effective Customer Communication
- Customer Needs Assessments
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
- Issue Refunds
- Sales Contracts
- Special Orders
- Exceeding Customer Expectations
Languages
Spanish
Native or Bilingual
Timeline
El Paso Electric Representative
Customer Service Rep/Billing
01.2021 - Current
Toyota
Customer Service Representative
01.2020 - 11.2020
Verizon
Customer Service Represenative
07.2019 - 01.2020
Crate River Furniture
Carpenter/Representative
08.2015 - 05.2017
High School Diploma -
Bowie High School