Alejandra Rosa

• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

• Organized and detail-oriented with a strong work ethic.
• Mentored novice divers, fostering a supportive learning environment that led to improve skills and confidence.
• Enhanced customer satisfaction through personalized attention to individual needs, resulting in repeat bookings.
• Provided exceptional underwater experiences for divers, tailoring dive plans based on skill level and interests.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Evaluated customer needs and feedback to improve service.

• Strengthened client relationships with consistent communication and impecable service.

• Conducted detailed site assessments, ensuring safe and enjoyable dives while minimizing environmental impact.

• Guiding exclusive private groups on different locations in 4 continents.
• Maintained safety standards during dives, resulting in zero accidents or incidents.
• Demonstrated superior professionalism while interacting with customers.
• Built personal relationships with guests to promote positive experiences.
• Implemented effective communication and problem-solving skills to quickly resolve customer issues.

• Guiding boat diving and Teaching Padi courses from DSD to Divemaster.

• Hosting guests to Catalina Island for a full day diving excursion.

• Improved diver safety by implementing thorough pre-dive briefings and equipment checks.

• Passionate about learning and committed to continual improvement.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Provided professional services and support in a dynamic work environment.

• Planned and executed specialty dives for experienced clients, increasing customer retention and loyalty.

• Remained calm and focused, even during stressful or intense diving situations.

• Increased overall dive group satisfaction with effective communication of expectations and guidelines.

• Consistently received positive reviews from customers for exceptional service, professionalism, and knowledge as a PADI Dive Instructor.
• Improved diver safety by implementing thorough pre-dive briefings and equipment checks.
• Reviewed all emergency procedures before each dive and followed safety protocols to protect team members.
• • Continuously updated personal diving knowledge and skills through professional development opportunities, ensuring adherence to industry best practices and maintaining high-quality service standards.

• Adaptable and proficient in learning new concepts quickly and efficiently.

• Checked all personal diving equipment to identify and correct functional concerns prior to scheduled dives.

• Improved diver safety by implementing thorough pre-dive briefings and equipment checks.

• Resolved problems, improved operations and provided exceptional service.

• Removed trash and pollution from sea on regular organized cleanups.