Alejandra Rubio
Chicago,IL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
14
14
years of professional experience
Work History
School Secretary
Skokie School District 68
08.2024 - Current
- Serve as a key communication liaison between parents, staff, and administration to foster engagement and positive school-family relationships.
- Coordinate day-to-day school operations, scheduling, and events to ensure smooth, organized workflows.
- Maintain accurate digital and physical student records while upholding data privacy and compliance standards.
- Manage student registrations, attendance systems, and internal communication tools with efficiency and attention to detail.
- Provide exceptional front-office support by greeting families, answering inquiries, and ensuring a welcoming environment.
- Support technology-driven initiatives, adapting quickly to new systems and helping staff navigate tools for improved efficiency.
FIELD SERVICE MANAGER
CAGAN MANAGEMENT GROUP
01.2019 - 01.2023
- Oversaw operations for a portfolio of nearly 1,000 single-family homes across multiple states, coordinating service delivery through remote platforms.
- Trained and led customer service representatives on effective communication, vendor coordination, and client satisfaction.
- Managed vendor dispatching, repair approvals, and escalated service issues, ensuring timely resolutions and clear communication with residents.
- Streamlined workflows through process improvements and digital tools, enhancing overall service response and operational transparency.
- Acted as the main point of contact for tenants, vendors, and internal teams, maintaining strong professional relationships through proactive communication.
FIELD SERVICES CSR
WAYPOINT HOMES/INVITATION HOMES
05.2017 - 01.2019
- Managed daily operations within a high-volume maintenance call center, ensuring prompt responses to tenant needs and vendor coordination.
- Utilized digital dispatch systems to assign work orders, track progress, and ensure service quality standards were met.
- Handled municipal inspections, compliance reporting, and documentation with accuracy and timeliness.
- Communicated effectively across teams, vendors, and residents to deliver clear updates and build trust.
- Supported the implementation of new scheduling and tracking systems to improve service efficiency.
LEASING AGENT/ASSISTANT PROPERTY MANAGER
CAPITAL ACQUISITIONS AND MANAGEMENT
06.2011 - 04.2017
- Guided residents through the full leasing lifecycle, from application to move-out, while providing exceptional customer support.
- Managed maintenance requests, rent collections, and administrative tasks with a focus on detail and timely communication.
- Supported the property manager in operational planning, vendor coordination, and resident satisfaction initiatives.
- Built trusted relationships with tenants through consistent follow-up, empathy, and professionalism.
Education
Associate of Arts - Education
Morton College
Cicero, IL05.2010
Skills
- Highly Organized
- Resourceful
- Detail oriented
- Problem Solver
- Administrative Support
- Staff Management
- Customer focused
References
References upon request
Languages
Spanish
Native or Bilingual
Timeline
School Secretary
Skokie School District 68
08.2024 - Current
FIELD SERVICE MANAGER
CAGAN MANAGEMENT GROUP
01.2019 - 01.2023
FIELD SERVICES CSR
WAYPOINT HOMES/INVITATION HOMES
05.2017 - 01.2019
LEASING AGENT/ASSISTANT PROPERTY MANAGER
CAPITAL ACQUISITIONS AND MANAGEMENT
06.2011 - 04.2017
Associate of Arts - Education
Morton College