Alejandra Ruelas
Sanger,CA
Summary
Dedicated and passionate professional with strong organizational skills, eager to contribute to an Outside Sales position. Committed to supporting team efforts and driving the achievement of company objectives. Proactive problem-solver with a strong desire to learn, ready to tackle new challenges. Enthusiastic about leveraging skills to make a meaningful impact in a dynamic work environment.
Overview
9
9
years of professional experience
Work History
Customer Account Coordinator
Georgia-Pacific
02.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined account management processes for improved efficiency and increased productivity.
- Built strong relationships with clients through consistent communication and proactive problem solving.
- Identified potential upselling opportunities, contributing to increased revenue and company growth.
- Ensured compliance with industry regulations by maintaining accurate records and documentation for all assigned accounts.
- Served as facilitator between customer and other functional areas.
- Developed and maintained strong relationships with assigned accounts.
- Supported company profit and service objectives by handling customer orders, inquiries and concerns.
- Achieved high levels of customer loyalty by consistently delivering excellent service and exceeding expectations.
- Conducted regular account reviews to identify areas for growth or improvement in service offerings.
- Assisted in training new team members on best practices for managing client accounts effectively.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Customer Service/ Inside Sales
Donaghy Sales
10.2024 - 02.2025
- We receive a high volume of phone calls, emails, customer orders.
- We resolve any customers issues that arise via phone, email, and chat platforms.
- Collaborate with other teams such as IT or web development to address technical issues and improve online user experience and troubleshoot any issues customers may encounter while using online platforms.
- Providing accurate and detailed information about the products of services offered by staying informed of company policies, procedures, and promotions.
- Assist customers with online transactions, order placing, payments, or navigating the site.
- Building and maintaining relationships with customers to ensure recurrent business.
- Managing objections and addressing customer concerns effectively and in a timely manner.
- Closing sales and processing orders over the phone.
- Following up with customers to ensure satisfaction and address any post sales issues.
- Keeping accurate records of customer transactions, sales activities.
- Researching and gathering information about products or services for customers.
- Asking relevant questions to clarify any doubts concerning the products or services.
- Providing accurate and complete information for the customer to facilitate the sales process.
- Make recommendations or suggestions of products to customers.
- Providing necessary contact details, payment information, for order processing.
- Checking the accuracy of order details and confirming the final purchase.
- Notify the company of any issues or concerns regarding the product, delivery, or post sales service.
- Dispatch draft tech support, as necessary.
Flight Attendant Training
SkyWest
08.2024 - 08.2024
Customer Account Coordinator
Georgia Pacific
02.2021 - 08.2024
- Received customers’ orders either directly from customers or account managers.
- Received and processed requested price quotations, new project items, purchase orders, order adjustments, and cancellations in a timely manner.
- Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
- Work with production staff, utilizing KIWI, ESP, and other systems to achieve on-time customer deliveries.
- Place orders on a timely basis for tooling purchases.
- Managing major customer accounts and providing customer satisfaction.
Customer Service Lead
International Paper
06.2019 - 02.2021
- Assumed the role of front-line decision maker when a manager was out, managing major and significant customer accounts.
- Lead customer service line up meetings, order intake report.
- Train new customer service hires.
- Provide significant process and/or product expertise and be an expert resource for other team members.
- Responsible for managing, directing, and motivating my team to deliver superior levels of service to our coworkers, vendors, and customers.
Customer Service
International Paper
05.2016 - 06.2019
- Coordinate new account credits and maintain customer data.
Education
Medical Assistant Certificate, Phlebotomy Certificate -
Vocational Training Center
Wasco, CA01.2009
Basic Office Certificates -
Bakersfield Adult School
Bakersfield, CA01.2007
High School Diploma -
Wasco High School
Wasco, CA01.2006
Skills
- Microsoft Office 365, Witron, Kiwi, FFF, SAP, I freeway, ESP, MP2, VIP
- Friendly, positive attitude
- Effective team collaboration
- Customer engagement
- Creative problem-solving
- Effective time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Strong verbal communication
- Dependable and responsible
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Account Coordinator
Georgia-Pacific
02.2025 - Current
Customer Service/ Inside Sales
Donaghy Sales
10.2024 - 02.2025
Flight Attendant Training
SkyWest
08.2024 - 08.2024
Customer Account Coordinator
Georgia Pacific
02.2021 - 08.2024
Customer Service Lead
International Paper
06.2019 - 02.2021
Customer Service
International Paper
05.2016 - 06.2019
Medical Assistant Certificate, Phlebotomy Certificate -
Vocational Training Center
Basic Office Certificates -
Bakersfield Adult School
High School Diploma -
Wasco High School
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