Alejandra Ruiz Velasco Aguilera
Pflugerville
Summary
Dynamic International Money Transfer Specialist with a proven track record at Plaza Market, excelling in client relations and compliance. Expert in data entry and payroll processing, leveraging strong problem-solving skills to enhance operational efficiency. Recognized for meticulous attention to detail and delivering exceptional customer service in high-pressure environments.
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
8
8
years of professional experience
Work History
International Money Transfer Specialist
Plaza Market
05.2020 - 12.2024
- Developed strong relationships with clients, fostering trust and loyalty through diligent attention to detail.
- Conducted regular audits of systems and procedures, identifying areas for improvement or potential risks.
- Managed high-volume transfer caseloads, ensuring timely completion and compliance with regulations.
- Recorded deposits, reconciled monthly bank accounts
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Collecting Payments whether in cash or credit
- Resolving customer complaints.
- Tracking transactions and reporting any discrepancies.
- Cash checks.
Administrative Proffesional and Payroll Clerk
Le Garraf
01.2017 - 03.2020
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Office Administrative Assistant
Stone Company
12.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
Education
High School Diploma -
UNE
Guadalajara,Mexico02-2020
Skills
- Data entry
- Verbal communication
- Microsoft office
- Billing and invoicing
- Document scanning
- Team support
- Payroll and accounts payable and receivable
- Customer service
- Administrative support
- Microsoft Office Suite
- Strong problem solver
- Customer and client relations
- Invoice processing
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Office Administrative Assistant
Stone Company
12.2024 - 03.2025
International Money Transfer Specialist
Plaza Market
05.2020 - 12.2024
Administrative Proffesional and Payroll Clerk
Le Garraf
01.2017 - 03.2020
High School Diploma -
UNE
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