Alejandra Sabogal
Sarasota,FL
Summary
High-performing with 8 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
5
5
years of professional experience
Work History
Area Leader
Frei Hospitality Group
Sarasota, FL
01.2024 - Current
- Evaluated employee performance through observation, feedback, and evaluations.
- Created detailed training plans for new employees in the area.
- Analyzed data from production reports to identify trends and opportunities for improvement.
- Developed and implemented process improvement initiatives to increase safety and efficiency in the area.
- Monitored area performance metrics and identified areas for improvement.
- Provided guidance, coaching, and mentoring to team members on their daily tasks.
- Established strong relationships with other departments to ensure smooth operations across the organization.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Mentored team members by demonstrating best practices for sales and customer service.
- Strategized business operations, merchandising strategies and personnel moves.
- Greeted customers to determine wants or needs.
Area Supervisor
Frei Hospitality Group
Sarasota, FL
05.2023 - 12.2023
- Monitored employee performance, providing feedback and coaching as needed.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Developed and maintained a positive working environment for all staff members.
- Managed payroll activities including timesheets submission and approval process.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
- Facilitated communication between departments within the organization to ensure successful collaboration.
Host
Frei Hospitality Group
Sarasota, FL
11.2022 - 05.2023
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Provided excellent customer service by addressing customer needs promptly.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Administrative Assistant
Zulu Bogotá
02.2021 - 12.2021
- Functions: In charge of making and managing alliances with different brands, agenda organization, creation and editing of content for Instagram and Facebook, network management and content programming on social networks.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Scheduled appointments, meetings and events for management staff.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
Freelance I Community Manager
Zulu Bogotá
06.2021 - 10.2021
- Functions: Product photography, content creation and planning for social networks in Canva and Adobe, content publication, community engagement and content strategy development.
- Developed partnerships with influencers in order to reach a larger audience base.
- Engaged with customers in real-time via direct messaging on social media platforms to provide support or answer inquiries.
Community Manager
MP Agency
01.2019 - 08.2021
- Functions: Responsible for making and managing alliances with different brands, creating and editing content for Instagram and Facebook, network management, content programming on social networks, establishment administration, organization and personnel management.
Community Manager and Designer
FM Physiotherapy
01.2020 - 06.2021
- Functions: Planning, administration and publication in social networks, administration of the establishment, organization and management of personnel.
- Responded to customer inquiries in a timely manner.
- Created content for social media platforms to engage the community.
- Developed and implemented strategies to increase community engagement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Performed regular maintenance of all social media accounts.
- Assisted with developing marketing plans for campaigns and promotions.
Community Manager and Administrative Assistant
Cima Training
06.2019 - 03.2020
- Functions: Creative for brands such as Avent, Euro Mattress, Fitland Fitness Festival, Almacenes Exito.
- Responded to customer inquiries in a timely manner.
- Developed and implemented strategies to increase community engagement.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Saved money by operating community within budget.
- Assisted with developing marketing plans for campaigns and promotions.
- Compiled reports on website traffic, conversions, and other metrics.
- Drove facility growth and increased resident morale by planning special activities.
- Recommended property improvements based on detailed evaluations of current property conditions.
Education
International Advertising Student -
Sergio Arboleda University
01-2023
Instagram growth with valuable content -
Hotmart
09.2022
Professional Photography -
Hotmart
07.2022
Skills
- Creativity
- Fast Learning
- Effective Communication
- Flexibility
- Photoshop
- Adobe Illustrator
- G-Suite
- Photography Editing
- Camera Use
- Safety Management
- Innovation Management
- Staff Development
- Workforce Planning
- Team Management
- Leadership Development
- Business Development
- Project Management
- System Design
- Staff Recruiting
- Workforce Development
- Projections Development
- Human Resource Management
- Team Leadership
- Project Planning
- Employee Scheduling
- Action Plans
- Staff Management
- Customer Service
- Customer Relations
- Staff Supervision
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- I am a married woman with children, having a stable family has allowed me to generate great changes in my life that have turned out to be beneficial for my personal and professional life
- I perform very well in work areas, collaborating, helping and developing projects. This generates gratitude and perseverance along the way.
- I have been a high-performance athlete for 5 years, and this has generated discipline in my daily life.
References
References available upon request.
Timeline
Area Leader
Frei Hospitality Group
01.2024 - Current
Area Supervisor
Frei Hospitality Group
05.2023 - 12.2023
Host
Frei Hospitality Group
11.2022 - 05.2023
Freelance I Community Manager
Zulu Bogotá
06.2021 - 10.2021
Administrative Assistant
Zulu Bogotá
02.2021 - 12.2021
Community Manager and Designer
FM Physiotherapy
01.2020 - 06.2021
Community Manager and Administrative Assistant
Cima Training
06.2019 - 03.2020
Community Manager
MP Agency
01.2019 - 08.2021
International Advertising Student -
Sergio Arboleda University
Instagram growth with valuable content -
Hotmart
Professional Photography -
Hotmart
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