Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Alejandra Salgado Galindo

Mountain View,CA

Summary

Proven Esthetician at KZ Academy, adept in CRM Software and Relationship Building, enhanced client satisfaction through expert skincare guidance and effective complaint handling. Achieved significant customer retention by fostering trust and delivering personalized care. Excelled in team training, ensuring high standards of service and safety protocols. Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Professional customer service specialist with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and client relations. Adaptable and reliable, excelling in fast-paced environments and meeting changing needs. Known for positive attitude, problem-solving abilities, and delivering high-quality service.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

customer service

Esthetician

KZ Academy
07.2022 - 11.2023
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Sterilized equipment for patient treatments.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.

Education

High School Diploma -

Los Altos High School
Los Altos, CA

Certificate - Phlebotomy License

Bay Area Medical Academy
San Francisco, CA
10.2011

No Degree - Esthetician License

KZ Academy
Milpitas, CA
11.2023

Skills

  • Complaint Handling
  • Relationship Building
  • Client Engagement
  • Team training and development
  • Product Sales

Certification

Phlebotomy Certification

Esthethician License

Languages

Spanish
Full Professional
English
Full Professional

Interests


  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Volunteering
  • Running
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Esthetician

KZ Academy
07.2022 - 11.2023

customer service

High School Diploma -

Los Altos High School

Certificate - Phlebotomy License

Bay Area Medical Academy

No Degree - Esthetician License

KZ Academy
Alejandra Salgado Galindo