Alejandra Sanchez
Winchester,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Premier Studios
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Supervisor
Premier Studios
09.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Collected, arranged, and input information into database system.
Photographer
Premier Studios
07.2021 - Current
- Took photos from different angles and perspectives to capture perfect images.
- Uploaded photographs for publication/purchase
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Offered image proofs to help clients choose best photos from shoot.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Selected and set up appropriate props, backdrops, and lighting.
- Trained new photographers in use of camera equipment and editing software.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Worked with kids raging from the ages 5-18 for different events
Loading Dock Worker
UPS
01.2021 - 04.2021
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Participated in training and safety drills to prepare for emergency situations occurring on dock.
Warehouse Associate
Amazon
10.2020 - 12.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Footwear Sales Associate
Nike Factory Outlet
07.2018 - 10.2020
- Provided accurate store information on pricing, sales and product features.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Maintained accurate knowledge of new products and services based on changing market trends.
- Advertised best-selling shoe products and trendy brands.
- Created attractive merchandise displays throughout store.
- Performed opening and closing procedures of mall-based store to secure products and employee safety.
- Assisted freight workers in unpacking boxes and preparing shipments for online sales.
- Drove team revenue totals by bringing in top sales numbers.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Assembled promotional displays to increase brand awareness and attract customers.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Packer
DMSI
01.2018 - 03.2018
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Drivers Helper
UPS
10.2017 - 01.2018
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Lifted and carried packages weighing up to 100 pounds.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Prevented damage to packages and products by correctly securing loads.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
Infantry, U.S Army
11.2016 - 07.2017
- Accounting and securing military equipment, cleaned all military equipment issued, placed as leadership first three weeks of training, cleaned and sanitized living quarters, met all standards requested by U.S military officials, evaluating terrain and recording topographical information; operating and maintaining field communications equipment
- This resume is made with Free Resume App
- Assembly
- Manpower
Assembly Line Worker
Manpower Temporary Services
01.2017 - 03.2017
- In charge of making plumbing supplies, check psi levels of all parts made, receive orders and place orders, complete all orders on time, pack all orders, inspect parts, create paperwork and ensure all paperwork was up to date
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Boxed, labeled, and transported items to support assembly operations.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Documented production data and output to enable tracking history and maintain accurate records.
Pizza clerk
Winco Foods
10.2016 - 01.2017
- Cleaned and sanitized work areas, utensils and equipment.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Communicated with management on food inventory stock to request order placement.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Followed company recipes and production standards to satisfy customers.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Education
Associates Degree - Criminal Justice in Criminal Justice
Moreno Valley College
Moreno Valley, CAHigh school diploma - undefined
Tahquitz High school
Skills
- Ability to manage large groups with proficiency
- Confident and professional speaking abilities
- Dedicated team-member
- Quick and efficient in problem solving
- Bilingual in English and Spanish
- Time management
- Multitasking
- Calm and Professional Under Pressure
Accomplishments
- Employee of the month back to back
- Employee of the quarter
- Community service ambassador for Boys and Girls club at Nike
- Promoted to supervisor at my current job in under two months due to multiple recommendations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Premier Studios
10.2021 - Current
Supervisor
Premier Studios
09.2021 - Current
Photographer
Premier Studios
07.2021 - Current
Loading Dock Worker
UPS
01.2021 - 04.2021
Warehouse Associate
Amazon
10.2020 - 12.2020
Footwear Sales Associate
Nike Factory Outlet
07.2018 - 10.2020
Packer
DMSI
01.2018 - 03.2018
Drivers Helper
UPS
10.2017 - 01.2018
Assembly Line Worker
Manpower Temporary Services
01.2017 - 03.2017
Infantry, U.S Army
11.2016 - 07.2017
Pizza clerk
Winco Foods
10.2016 - 01.2017
Associates Degree - Criminal Justice in Criminal Justice
Moreno Valley College
High school diploma - undefined
Tahquitz High school