Alejandra Santana
La Mesa,California
Summary
Emerging professional equipped with a Master of Business Administration and a Bachelor of Science in Allied Health. Solid experience in customer relations and administrative services. Meticulous, highly efficient and driven professional eager to learn and continue to expand my knowledge in Human Resources.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
CorDx
07.2024 - 12.2024
- Lead full-cycle recruitment across multiple functions, including sourcing, screening, interviewing, offer negotiation, and onboarding support.
- Develop and execute recruiting strategies aligned with workforce planning and business goals to attract and retain top talent.
- Build and maintain strong talent pipelines through proactive sourcing, LinkedIn outreach, job boards, referrals, and employer branding initiatives.
- Partner closely with hiring managers and senior leadership to define role requirements, manage expectations, and deliver timely hiring outcomes.
- Utilize recruiting metrics and HR analytics (time-to-fill, cost-per-hire, candidate conversion rates, turnover trends) to improve hiring efficiency and quality of hire.
- Ensure compliance with employment laws, EEO guidelines, and internal hiring policies, maintaining accurate documentation and fair hiring practices.
- Manage offer development and negotiation, balancing candidate expectations with compensation guidelines and organizational priorities.
- Support onboarding and early employee engagement efforts to improve retention and accelerate new-hire success.
- Strengthen employer brand by effectively communicating company culture, values, and growth opportunities to candidates.
- Successfully manage high-volume recruiting environments and adapt quickly to changing hiring priorities and business needs.
Staff Recruiter
Community Health Group
02.2021 - 07.2024
- The role is responsible for the effective sourcing, screening, referral, and selection of qualified candidates for CHG positions, including the organization, prioritization, and administration of positions to be filled within scheduled timelines. Must be able to work effectively with a range of departmental clients and human resources staff to accurately discern recruitment needs and talent requirements and prepare and work with a variety of recruiting resources and applicant tracking and position reports. Other duties include:
- Verifies if position requisitions are new or vacancy replacements and that that the positions are budgeted and approved and refer to department reports and applicant tracking software.
- Establishes whether internal posting, referrals, and/or open and competitive sourcing methods are to be used by departmental standards and procedures.
- Screens, tests, and interviews candidates and makes selection recommendations based on the level of recruitment service to be provided for the job classification and department.
- Addresses questions from candidates related to CHG work practices and coordinates other inquiries with hiring department representatives.
- Considers and conveys internal referrals and other candidates that may have been identified through additional community outreach and non-solicited resources.
- Makes hiring recommendations for identified positions and works with pay pricing standards and the Human Resources Director for approval of offer letters.
- Prepares, updates, and provides information related to recruiting effectiveness by position while minimizing the potential for adverse impact in employment hiring decisions.
- Plans and conducts new employee orientation to foster a positive attitude toward company goals.
- Maintains open communication channels with employees and managers by answering human resources questions, and by providing advice, guidance, and direction.
Human Resources Associate
Community Health Group
08.2019 - 02.2021
- The HR Associate Supports the organization’s Human Resources needs by answering general employee HR questions, maintaining confidential employee records, and assisting in promoting employee morale. Will also serve as the go-to for reporting from the HRIS and coordinate and execute the majority of CHG’s employee events.
- Develop weekly performance appraisal reports for Executive Team use.
- Prepares Affirmative Action/ EEO reports.
- Coordinated all employee recognition programs including the monthly Breakfast with the CEO- creates agenda and presentation for the CEO.
- Processed correspondence with the Employment Development Department (EDD) under the direction of the Sr. Human Resources Generalist.
- Handled all employment verifications.
- Maintained the accuracy of all employee records (including employee training) by manually entering and updating employment information in HRIS.
- Prepared the first draft of the EEO-1 Report for review by Sr. Human Resources Generalist.
- Coordinated the CHG Traditions program (New employee orientation) from beginning to end.
- Coordinated all HR CHG events (such as MAGIC training, Lunch & Learns, employee team building, and holiday events) with assistance from other supporting departments.
- Worked closely with Payroll to ensure accurate payment to all employees and check new additions and deletion of deductions.
- Prepared all end-of-employment paperwork for termination.
- Managed all employee files and file retention.
- Coordinated the monthly corporate newsletter.
- Managed the tuition reimbursement and the gym reimbursement programs.
- Prepared all PAF forms as assigned.
Health Risk Assessment Outreach Specialist
Community Health Group
12.2018 - 08.2019
- The HRA Outreach Specialist is responsible for the timely completion of the assessment telephonically for the Medical and Medicare members.
- Telephonic outreach to designated members to complete the Health Risk Assessment (HRA) upon enrollment and annually thereafter.
- Documented HRA outreach attempts in the database, data enters HRA results in the case management system, according to internal and compliance standards.
- Used effective information-gathering strategies that will help to improve the quality of services provided to members, such as obtaining better contact information for the members.
- Obtained sufficient information from members to assist and facilitate coordination of care and services. Works closely with the CHG staff to ensure member communicated information is transmitted timely, care and services are coordinated as directed, established protocols are followed, and that follow-up is timely.
- Works with Health Care Services, Customer Service, and providers to educate members on their healthcare options and services available through community-based organizations.
Collection Agent
Alliance One
01.2015 - 11.2015
- Responsibilities included identifying customers' account information, researching account details, receiving customer calls, and processing payments.
- Outreach to individuals having a government dept in efforts to collect payment.
- Educated individuals on payment plans.
Server
Nori’s Sushi Bar and Grill
06.2006 - 11.2011
- Friendly and attentive service, including greeting and seating customers.
- Becoming familiar with the menu along with being able to promote new items engagingly.
- Worked closely with other staff members and kitchen staff.
- Processing of payments
- Helped with processing payments and was familiar with the POS system.
- Cleaned tables and dining area as needed.
Education
Master of Business Administration -
National University
San Diego01.2020
Bachelor of Science - Allied Health
National University
San Diego01.2018
Skills
- Fluent in English and Spanish
- Collaborative mindset
- Adaptability in dynamic environments
- Emotional awareness
- Service excellence
- Analytical problem solving
Certification
- Certified Compensation Professional, In progress
- MAGIC Certified 2023
- Phlebotomy Certification 2012 (Expired)
- Certified Pharmacy Technician (CPhT) 2008 (Expired)
Timeline
Human Resources Business Partner
CorDx
07.2024 - 12.2024
Staff Recruiter
Community Health Group
02.2021 - 07.2024
Human Resources Associate
Community Health Group
08.2019 - 02.2021
Health Risk Assessment Outreach Specialist
Community Health Group
12.2018 - 08.2019
Collection Agent
Alliance One
01.2015 - 11.2015
Server
Nori’s Sushi Bar and Grill
06.2006 - 11.2011
Bachelor of Science - Allied Health
National University
Master of Business Administration -
National University