Alejandra Serrano
Fort Worth,Tx
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Premier Eye Care
12.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained inventory levels and accurate records of contact lenses.
Substitute Teacher
EMS ISD
03.2022 - 10.2023
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Enforced school and class rules to maintain order in classroom.
- Monitored student behavior and administered discipline as needed.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided instruction for students in core subject areas.
- Followed lesson plans designed by absent teachers.
Lead Medical Receptionist & Custodian of Records
Innovations Medical
08.2022 - 12.2022
- Managed up to $8000 in cash or checks each day
- Prepped charts for surgery day
- Followed up with patients before surgery to ensure surgeons instructions were being followed
- Translated consultations as needed.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Streamlined front desk operations by implementing organized system for handling forms, mailings, and other administrative tasks.
- Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
- Enhanced patient experience by streamlining check-in processes and maintaining accurate records.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Invoiced patients accurately in line with charging guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Optometric Technician & Medical Receptionist
Western Center Eye Care
01.2020 - 08.2022
- Ordered and maintained contact lenses inventory organized.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Facilitated smooth communication between patients and optometrists, acting as liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted with medical coding and billing tasks.
Optometric Technician & Medical Receptionist
Vision City of Lake Worth
05.2019 - 12.2019
- Verified health and vision insurance information.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person over phone.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Education
Real Estate Agent - Real Estate
Aceable School of Real Estate
Online08.2024
Associate of Arts -
Tarrant County College
Fort Worth, TX12.2021
Skills
- Telephone Etiquette
- Appointment Scheduling
- Front Desk Operations
- Microsoft Office
- Medical Charting
- Organization and Time Management
- Patient Billing
- EHR Software
- Invoice Preparation
- Bilingual
Locations
- Fort Worth, TX
- Lake Worth, TX
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Premier Eye Care
12.2023 - Current
Lead Medical Receptionist & Custodian of Records
Innovations Medical
08.2022 - 12.2022
Substitute Teacher
EMS ISD
03.2022 - 10.2023
Optometric Technician & Medical Receptionist
Western Center Eye Care
01.2020 - 08.2022
Optometric Technician & Medical Receptionist
Vision City of Lake Worth
05.2019 - 12.2019
Real Estate Agent - Real Estate
Aceable School of Real Estate
Associate of Arts -
Tarrant County College
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