Alejandra Sesteaga
Las Vegas,NV
Summary
Accomplished lead Bartender at Los Cucos Mexican Cafe, adept in cash handling and customer service, enhanced revenue through upselling strategies and specialty drinks. Trained teams, ensuring adherence to health and safety standards. Demonstrated problem-solving abilities and a professional attitude, achieving high customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Head Bartender
Los Cucos Mexican Cafe
03.2022 - 07.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Lead Line Cook
Caesar’s Forum / Convention Center
05.2022 - 11.2022
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Handled portion control activities according to specified instructions provided by chef.
- Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Optimized inventory management by conducting regular audits of stock levels and submitting accurate orders for necessary supplies.
Lead Bartender
Mariposa Cocina and Cocktails
01.2021 - 11.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Coordinated with event planners to design custom drink menus for private parties, ensuring a memorable experience tailored to the clients'' preferences.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Main Grill Cook
Roberto’s Taco Shop
10.2018 - 08.2021
- Demonstrated versatility by adeptly preparing various types of cuisine according to changing menu requirements.
- Followed proper food handling procedures established by Area of certification.
- Utilized creative plating techniques to enhance visual appeal of dishes and entice customer interest in menu offerings.
- Assisted in menu development, incorporating seasonal ingredients for diverse and dynamic offerings.
- Implemented proper food safety procedures, ensuring a clean and sanitary work environment at all times.
- Managed inventory and maintained optimal stock levels, minimizing food waste and reducing costs.
- Utilized kitchen equipment to meet temperature requirements and proper display.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area, resulting in faster service times for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
Graduate - Hospitality
Abc Bartending School And Staffing
Las Vegas, NV02.2021
Graduate - High School Diploma
Western High School
Las Vegas, NV06.2018
Skills
- Attentive service
- Cash handling expertise
- Taking inventory
- Managing cash register
- Safe food handling procedures
- Sharp memory
- Customer service expertise
- Hospitality service expertise
- Highly reliable
- Team training and development
- Health codes compliance
- Bar operations management
- Hospitality and accommodation
- Point of sale systems
- Marketing and sales experience
- Cash Handling
- Professional Attitude
- Multitasking
- Problem-solving abilities
- Product Knowledge
- Food Safety Standards
Additional Information
Private contractor for event bartending
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Line Cook
Caesar’s Forum / Convention Center
05.2022 - 11.2022
Head Bartender
Los Cucos Mexican Cafe
03.2022 - 07.2024
Lead Bartender
Mariposa Cocina and Cocktails
01.2021 - 11.2022
Main Grill Cook
Roberto’s Taco Shop
10.2018 - 08.2021
Graduate - Hospitality
Abc Bartending School And Staffing
Graduate - High School Diploma
Western High School
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