Alejandra Shotts
Miramar,FL
Summary
Well qualified and motivated Medical Administrative professional and successful at helping patients and clients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 21 years of experience with attention to detail and superior patient skills that will benefit your organization's retention office needs and goals.
Overview
21
21
years of professional experience
Work History
Office Manager/Legal Liaison
All Pro Orthopedics And Sports Medicine
03.2020 - Current
- Assessed processes and procedures, complying with OSHA and HIPPA regulations.
- Assisted with regulatory issues such as compliance.
- Oversaw day to day business and clinical activities by establishing goals.
- Addressed and remedied all patients and team member issues.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calenders.
- Built relationships with physicians to create steady referrals.
- Developed close working relationships with front office and back office staff.
- Developed and maintained electronic record management systems to analyze and process data.
- Created and managed electronic patient records, data entry and administrative functions related to insurance, billing and accounts receivable.
- Worked daily with referrals from attorneys, assist attorneys with medical records, billing and scheduling appointments.
- Sign reductions, once cases have settled.
- Answering phone calls, emails and in office patient needs.
- Office inventory, such as clerical office supplies, DME's, casting and medical supplies.
- Coordinate patient appointments from referral sources and coordinate further treatment plans.
- Make sure all office and provider licenses are up to date.
- Post billing charges for specified patients.
- Manage doctors schedule.
- Record money collections from cash box in the front office.
- Manage patient complaints.
- Manage employee complaints.
- Attend monthly marketing deliveries and attend marketing events.
- Helped with patient flow in the office.
- Helped with intakes and vitals.
- Helped with front office check in and check out.
Front Desk/Medical Records Custodian
Pines West Chiropractic
08.2010 - 03.2020
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient confidence by keeping patient records information confidential.
- Collected patient copays, insurance and ID.
- Insurance verifications.
- Vitals.
- Assisted with patient intakes.
- Scheduling.
- Answered phones.
- Posted payments.
- Inventory and ordering such as supplies, vitamins, DME, etc.
- Handled all legals patients, with specialist appointments, MRI appointments, medical records and billing.
- Check in and out patients.
- Reviewed charts and flagged incomplete or inaccurate information for patient follow up appointments.
- Maintained patient records.
- Retrieved any prior medical records necessary.
- Created new physical and computer based files.
- Accurately pulled patient records for upcoming appointments and procedures.
Medical Records Custodian/New Patient Referral Coordinator
South Florida Institute Of Sports Medicine
09.2002 - 11.2009
- Kept accurate log of requests for medical information and records.
- Subpoenas.
- Processed medical records from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Hospital records request, MRI request and prior medical records request.
- Scheduled all new patients such as workers compensation and legal (auto accident and slip & fall cases).
- Data entry.
- Helped front and back office when help was needed.
Education
Accounting
Keiser University
Fort Lauderdale, FLBusiness Economics
Universidad Santa Maria
Caracas, VenezuelaSkills
- Staff Management
- Credit and collections
- Patient confidentiality
- Electronic records management
- Patient care and education
- Data Entry
- Good telephone etiquette
- Teamwork and collaboration
- Supervisory expertise
- Exscribe proficient
- Eclinal proficient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager/Legal Liaison
All Pro Orthopedics And Sports Medicine
03.2020 - Current
Front Desk/Medical Records Custodian
Pines West Chiropractic
08.2010 - 03.2020
Medical Records Custodian/New Patient Referral Coordinator
South Florida Institute Of Sports Medicine
09.2002 - 11.2009
Accounting
Keiser University
Business Economics
Universidad Santa Maria
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