Alejandra Smith
Downey,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Receptionist
Penaloza Accounting Services
Bellflower, CA
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered over 50 calls daily, large volume of incoming calls daily to resolve customer issues and schedule appointments
- Scheduled and confirmed appointments and meetings for senior management team.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Managed multiple tasks and met time-sensitive deadlines
Manager of Operations
Milkyway Tea House
Downey, CA
03.2017 - 02.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Prepared annual budgets with controls to prevent overages this improved sales up to 10%
Receptionist
Tacoma Auto Sales
South Gate, CA
01.2014 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines
Education
High School Diploma -
Vista Adult School
Lynwood, CA06.2007
Skills
- Team Collaboration
- Multitasking and Time Management
- Records and Database Management
- Bilingual, Spanish/English
- Visitor Greeting
- Materials Organization
- Office Management
- Document and File Management
- Data Entry
- Customer and client relations
- Organization skills
- Staff Management
- Sorting and labeling
- Scheduling
- Expense reporting
- Strategic planning
- Time management
Timeline
Receptionist
Penaloza Accounting Services
03.2022 - Current
Manager of Operations
Milkyway Tea House
03.2017 - 02.2020
Receptionist
Tacoma Auto Sales
01.2014 - 10.2016
High School Diploma -
Vista Adult School