Alejandra Solorzano
San Luis,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
HR Coordinator
Custom Ag Pak
Yuma, AZ
11.2021 - 05.2024
- Maintained employee records in compliance with applicable laws and regulations.
- Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
- Resolved employee relations issues through effective communication and problem solving techniques.
- Prepared reports related to attendance tracking, disciplinary actions taken, terminations or any other relevant topics.
- Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.
- Generated monthly reports regarding employee absences and tardiness.
- Reviewed applications for completeness and accuracy prior to forwarding them to hiring managers.
- Explained human resources policies and procedures to employees.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Assisted candidates with application processes by answering questions about application and providing I-9 forms.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
Customer Service Call Center Representative
Advance Call Center Technology
San Luis, AZ
01.2019 - 04.2019
- Answered incoming customer calls promptly, providing courteous and professional service.
- Provided accurate information about company services to customers.
- Resolved customer issues by troubleshooting problems over the phone.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Identified potential sales opportunities while assisting customers with their inquiries.
- Utilized computer systems to track, gather information, and and or troubleshoot customer issues.
- Ensured all customer questions were answered completely and accurately according to company policies and procedures.
- Followed up with customers on open cases as needed to ensure satisfaction was achieved.
- Verified account information by consulting relevant databases when necessary.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
High School Diploma -
San Luis High School
San Luis, AZ04-2020
Skills
- Time management
- Organizational skills
- Customer service
- Bilingual English and Spanish speaking
- Computer literacy
- Communication skills
- Recordkeeping
Languages
English
Professional
Spanish
Professional
Timeline
HR Coordinator
Custom Ag Pak
11.2021 - 05.2024
Customer Service Call Center Representative
Advance Call Center Technology
01.2019 - 04.2019
High School Diploma -
San Luis High School
Similar Profiles
Chad MontgomeryChad Montgomery
Site Safety Coordinator at Custom-Pak Inc.Site Safety Coordinator at Custom-Pak Inc.
Mark WilliamsMark Williams
Automation Technician at Custom-PakAutomation Technician at Custom-Pak
Shawana CampbellShawana Campbell
Factory Assemblers at Custom PakFactory Assemblers at Custom Pak