Alejandra Soria-Rojas
Chula Vista,CA
Summary
Experienced Office Management and Administration Professional with a focus on optimizing productivity, efficiency and service quality across various environments and important individuals. Highly dependable, ethical and reliable support professional and leader that blends advanced organizational, cultural, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Puff Global Inc.
07.2018 - 02.2023
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity.
- Communicated with international vendors to plan meetings and created meeting agendas based on what needed to be discussed and what our company's desired outcome was.
- Coordinated special projects and events and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized and organized client and staff feedback into presentations for our leaders in order to maintain customer partnerships and employee satisfaction.
- Sourced vendors for special project needs and negotiated contracts.
- Planned international business trips for our top level executives.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Initiated timely project management within budget constraints for multi-faceted challenges.
- Reported financial data and updated financial records in ledgers and journals.
- Hired and worked along side tax attorney and accountant on large tax projects for multiple international entities and individuals.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Personal Shopper and Assistant Manager
Nordstrom
02.2008 - 06.2018
- Managed the men's shoes department at one of the top sales stores in the company.
- Successfully integrated everything from sales training, employee time management, and vendor relationships to create the highest profitability for the department and in turn contributing to the profitability of the store.
- Maintained and created valuable customer relationships for the company by understanding our clients wants and needs, finding the items that would best suit their lifestyle as well as introduce them to new products and brands.
- Created floor and product lay outs and executed them in order to change and adapt to weekly sales focuses as well as monthly and seasonal trends our department and store represented.
- Consistently met and exceeded sales goals and motivated my sales people to do the same by training them on new products and creative ways to reach out to clients.
- Managed team schedule, and their individual sales contributions to our department and store goal.
- Proactively and effectively handled any day to day challenges or customer complaints.
- Managed outreach programs that created appointments and in turn generated sales for our team and our store. Remained one of the top 3 sales people in the store and in San Diego area.
Translator and Interpreter
Interpreters Unlimited Inc.
06.2007 - 02.2009
- Managed interpreter and translator jobs for an entire region of the country. Qualifying individuals, negotiating pay, booking them, and ensuring client satisfaction. 50 plus appointments per day.
- Translated documents from English to Spanish and vice versa.
- Interpreted live for doctors. lawyers, teachers, therapists, social workers, etc.
- Applied cultural understanding to discern specific meanings beyond literal written words to ensure effective understanding for all parties involved.
- Communicated effectively with clients to establish scope of work based on their contract with us, following up after submission of work to confirm satisfaction and planing for future needs our company could offer.
Education
Associate of Applied Science - Merchandise Marketing
FIDM/Fashion Institute of Design & Merchandising
San Diego, CA06.2011
Skills
- Excellent organizational and planning skills
- Exceptional multi-tasking ability
- Strong verbal and written communication
- Friendly and upbeat nature
- Focus and follow-through
- Client account management
- Motivational leadership with focus on team-building
- Creative solutions for wide range of company needs
- Proficient in standard computer programs and Mac
- Documentation and expense reporting
- Relationship building
Affiliations
Board member
The Positive Movement Foundation
A non-profit committed to supporting and empowering under served and at-risk children and youth with the tools and support to increase their likelihood for success as they mature.
English and Spanish
100% fluent in written and spoken Spanish.
Timeline
Office Manager
Puff Global Inc.
07.2018 - 02.2023
Personal Shopper and Assistant Manager
Nordstrom
02.2008 - 06.2018
Translator and Interpreter
Interpreters Unlimited Inc.
06.2007 - 02.2009
Associate of Applied Science - Merchandise Marketing
FIDM/Fashion Institute of Design & Merchandising