Alejandra Sotelo Zavala

Barista Shift Supervisor

Alexander’s Patisserie

, CA

12.2022 - Current

Inspected coffee brewing equipment to ensure proper functioning.
Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, and safety regulations.
Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Maintained a clean and well-stocked work area throughout shifts.
Resolved customer complaints in a polite and professional manner.
Performed opening duties such as setting up espresso machines for the day's operations.
Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Prepared and served coffee, espresso drinks, blended coffees and teas
Monitored staff performance to ensure adherence to company standards.
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Monitored inventory levels of supplies and restocked when necessary.
Provided excellent customer service by responding to inquiries quickly and professionally.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Handled heavy boxes(up to 25-50lbs) following all safety precautions