Alejandra Soto
San Francisco,CA
Summary
Passionate about social justice, digital transformation, and enhancing end-user experiences, I seek to contribute as a Customer Service Representative in your dynamic team. Proficient in managing inbound and outbound calls, I excel as the primary contact for Spanish-speaking inquiries. As a liaison, I provide essential services information, answer queries, and advocate for senior and disabled clients by efficiently scheduling computer repair appointments. My commitment to social justice aligns seamlessly with the values of your organization, and I am eager to leverage my communication skills and empathy to enhance the overall customer experience. Ready to play a pivotal role in supporting your mission, I bring a customer-centric approach and a dedication to facilitating positive interactions within the realm of social justice and digital transformation.
Overview
11
11
years of professional experience
Work History
Front Desk Patient Coordinator
Hearing And Speech Center
08.2022 - 07.2023
- Warmly greet and welcome patients, ensuring accurate verification of their information.
- Efficiently coordinate and manage schedules, overseeing the recall system for optimal organization.
- Handle daily phone calls effectively, demonstrating excellent communication skills.
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint for streamlined computer operations.
- Showcase strong multitasking abilities, work seamlessly with interruptions, and exhibit independence and effectiveness under constant stress loads.
Costumer Care Representative
GRUPO CARSO - CALL CENTER
05.2012 - 11.2019
- Served as the primary contact for phone inquiries on a bilingual helpline, effectively managing communication between English and Spanish-speaking customers.
- Documented issues and implemented corrective actions meticulously, ensuring comprehensive record maintenance.
- Employed a welcoming approach with customers, utilizing open-ended questions to discern their needs and provide personalized assistance.
- Informed customers about service specials, completion times, and expenses, delivering exceptional customer service.
- Successfully managed diverse accounts, including AeroMexico, TMobile, Metro PCS, and Western Union, mastering the art of multitasking across eight screens simultaneously.
- Engaged in company-sponsored courses like Disney, Landmark, Active Listening, Attention to Details, Empathy, and Customer Connection Strategies, fostering continuous professional development.
- Applied acquired knowledge and skills to adeptly navigate and respond to various challenges within the outsourcing environment, contributing to a positive customer experience.
- Leveraged expertise gained from training sessions to enhance communication, attention to detail, and overall performance, ensuring a consistently high level of service delivery.
Education
Specialist in Psychology - Psicology
Psychology
UnitecGoogle IT Certificate - IT Tech
MEDA
2301 Mission St09.2023
Skills
- Exceptional verbal and written communication skills
- Proficient in effectively handling phone contacts and actively listening to customer needs
- Customer-centric approach with the ability to adapt and respond to diverse personality types
- Robust computer skills, demonstrating a high level of proficiency
Languages
Spanish
Full Professional
Timeline
Front Desk Patient Coordinator
Hearing And Speech Center
08.2022 - 07.2023
Costumer Care Representative
GRUPO CARSO - CALL CENTER
05.2012 - 11.2019
Specialist in Psychology - Psicology
Psychology
Google IT Certificate - IT Tech
MEDA