Alejandra Suarez
Salt Lake City
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Overview
15
15
years of professional experience
1999
1999
years of post-secondary education
Work History
Customer Service Cashier, cook , cleaning
Deltaco
Provo
08.2000 - 02.2015
- Operated cash registers to process payments for goods and services.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Balanced cash drawers at the end of each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness and presentation of stock room and production floor.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and responded to informational requests.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
Cook
Wendy"s
Springville
11.2004 - 04.2005
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Cook Shift Leader
Panda Express
Orem
07.2003 - 12.2003
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Created weekly schedules for kitchen staff according to restaurant needs.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Resolved customer complaints in a timely manner.
Education
Libertador San Martín
Mendoza, Argentina Skills
- Cash handling
- Point of sale
- Inventory management
- Sales processing
- Customer assistance
- Complaint resolution
- Stock replenishment
- Sanitation standards
- Team collaboration
- Effective communication
- Conflict resolution
- Positive and professional
Timeline
Cook
Wendy"s
11.2004 - 04.2005
Cook Shift Leader
Panda Express
07.2003 - 12.2003
Customer Service Cashier, cook , cleaning
Deltaco
08.2000 - 02.2015
Libertador San Martín
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