Alejandra Torres
Gladewater,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every patient a positive and memorable experience.
Ambitious, career-focused job seeker, anxious to obtain an entry-level Phlebotomist position to help launch career while achieving company goals.
While continuing my Education at Kilgore college as a Vocational Nurse , I want to apply my skills and knowledge as a phlebotomist to be professional and embrace my skills to treat patients with empathy and compassion. This is a great stepping stone to continue helping people and gather more knowledge to entering the Medical Field.
Overview
2
2
years of professional experience
Work History
Crew Leader
McDonald's Restaurant
Gladewater, TX
12.2023 - Current
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Inspected cleanliness, organization and safety of job sites after every shift.
Customer Service
Server Jobs
Tyler, TX
04.2023 - 12.2023
- Developed customer service procedures, policies and standards for customer service department.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Developed and implemented customer service policies to ensure quality customer service.
- Built good relationships with customers and provided excellent service.
Cashier
Big Lots
Longview, TX
02.2022 - 11.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
Education
School Certification - Phlebotomy
Necole’s Learning Academy
Longview, TX04-2024
High School Diploma -
Gladewater High School
Gladewater, TX05-2023
Skills
- Communication
- CPR Certified
- Customer Service
- Bilingual
- Order of Draw (phlebotomy)
- Multitasking
- Adhering to job policies and performance
- Infection control
- Compassion
- Responsible
Timeline
Crew Leader
McDonald's Restaurant
12.2023 - Current
Customer Service
Server Jobs
04.2023 - 12.2023
Cashier
Big Lots
02.2022 - 11.2022
School Certification - Phlebotomy
Necole’s Learning Academy
High School Diploma -
Gladewater High School