Alejandra Torres
Palm Coast,FL
Summary
Dynamic professional with a proven track record at Disney, excelling in customer service and problem-solving. Demonstrated ability to enhance guest experiences and resolve conflicts, leveraging strong communication and cash handling skills. Contributed significantly to team success and customer satisfaction through innovative solutions and a positive attitude.
Overview
3
3
years of professional experience
Work History
Team Member
Target
09.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Cast Member
Disney
01.2024 - 05.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Hotel Receptionist
Mohegan Sun Casino
02.2022 - 10.2022
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
Education
Associate Of Applied Science - Radiology Technology
Daytona State College
Daytona Beach, FLHigh School Diploma - Marketing
Norwich Technical High School
Norwich, CT06.2020
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Cash handling
- Computer skills
- Heavy lifting
- Creativity and innovation
- Complex Problem-solving
- Conflict resolution
Timeline
Cast Member
Disney
01.2024 - 05.2024
Team Member
Target
09.2022 - Current
Hotel Receptionist
Mohegan Sun Casino
02.2022 - 10.2022
Associate Of Applied Science - Radiology Technology
Daytona State College
High School Diploma - Marketing
Norwich Technical High School