Alejandra Torres
Phoenix,AZ
Summary
Dedicated and versatile professional with 10+ years of experience in customer service, administrative support, property management, and caregiving. Recognized for excellent communication, problem-solving, and organizational skills, proven ability to manage multiple responsibilities, build strong client relationships, and ensure smooth daily operations. Seeking to contribute expertise in customer relations and administrative management to a growing organization.
Overview
14
14
years of professional experience
Work History
Assistant Community Director
Rise 48 Communities
Phoenix, Az
05.2024 - Current
- Coordinated communication between residents and management to address concerns effectively.
- Supported marketing efforts by creating promotional materials for community events.
- Conducted property tours for prospective residents, generated new leads, and processed rental applications.
- Monitored occupancy levels and ensured compliance with all applicable regulations related to leasing and marketing of apartments.
- Maintained accurate records regarding tenant information, rent payments, lease agreements, and other pertinent documents.
- Assisted in the daily operations of a residential community by responding to resident inquiries, resolving conflicts, and providing customer service.
- Reviewed delinquency reports regularly and took appropriate action when needed in order to reduce the rate of past due accounts receivables.
- Ensured proper collection of rent payments from tenants while enforcing late fees when necessary.
- Addressed complaints or concerns from tenants in a timely manner while developing strategies for conflict resolution.
Assistant Manager
Chamberlin + Associates
Phoenix, AZ
10.2022 - 05.2024
- Assists in managing all aspects of a building's occupancy and maintenance.
- Communicates with tenants regarding property-related issues.
- Researching and contacting potential tenants, arranging for building maintenance and managing payments and budgets.
- Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
- Processes applications and conducts credit checks.
- Collects monthly fees and maintains records of payments and rental activity.
- Coordinates with outside venders to arrange for trash removal, maintenance, and other services.
- Investigates and helps to resolve complaints, disturbances and violations.
Caregiver
Endeavor In Home Care
Mesa, AZ
04.2021 - 10.2022
- Assisted with dress guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned the house, ran errands, managed laundry and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Customer Service Representative
Dish Network
Phoenix, AZ
08.2016 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Administrative Assistant
Attorney General's Office
Phoenix, AZ
02.2016 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created detailed expense reports and requests for capital expenditures.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Administrative Assistant
Department Of Child Safety
Glendale, AZ
10.2015 - 02.2016
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up call to clients. Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents. Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for the entire department.
- Completed accurate daily report documents, memos and invoices. Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Customer Service
Star Call Center
Phoenix, AZ
08.2014 - 11.2014
- Answered and directed calls promptly and courteously.
- Scheduled mailing of ballots to citizens in a timely and efficient manner.
- Maintained confidential records.
- Used computer to order supplies and look up account information.
- Performed various clerical duties such as: typing, answering phones, distributing mail.
Clerk
Marshalls Distribution Center
Phoenix, AZ
01.2012 - 08.2014
- Lead assigned personnel on shift to meet productivity and efficiency targets.
- Conduct accuracy/quality audits by verifying product quantity/quality.
- Complete tasks as assigned and resolve day to day problems.
- Perform computer system input.
- Train and cross-train new employees in various job functions.
- Perform and support all job requirements as directed by supervisor and/or manager.
- Assist with daily shift-start meetings.
Education
High School Diploma -
Mission Academy
Phoenix, AZ05-2013
Skills
- Administrative support and office management
- Financial reporting
- Conflict Resolution & Problem Solving
- Customer consulting
- Verbal and written communication
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Community Director
Rise 48 Communities
05.2024 - Current
Assistant Manager
Chamberlin + Associates
10.2022 - 05.2024
Caregiver
Endeavor In Home Care
04.2021 - 10.2022
Customer Service Representative
Dish Network
08.2016 - 03.2021
Administrative Assistant
Attorney General's Office
02.2016 - 07.2016
Administrative Assistant
Department Of Child Safety
10.2015 - 02.2016
Customer Service
Star Call Center
08.2014 - 11.2014
Clerk
Marshalls Distribution Center
01.2012 - 08.2014
High School Diploma -
Mission Academy