ALEJANDRA TREJOS
Peachtree City,GA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Alerica Cleaning Service
Peachtree City, GA
07.2018 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Quality Control Coordinator
Scholle IPN
Peachtree City, GA
09.2007 - 12.2017
- Reviewed and tracked quality control documents, such as inspection reports, test results, and non-conformance records.
- Conducted internal audits to ensure compliance with established policies and procedures.
- Developed corrective action plans in response to audit findings.
- Documented process improvements to enhance product safety and quality.
- Verified that production processes met regulatory requirements.
- Coordinated with suppliers to ensure quality of raw materials.
- Monitored performance of equipment used in the manufacturing process.
- Provided technical guidance on product design and development activities.
- Performed root cause analysis for customer complaints related to product quality issues.
- Analyzed data from quality control tests to identify trends or discrepancies.
- Investigated supplier complaints regarding product defects or non-conformances.
- Ensured that all products met customer specifications prior to shipment.
- Assisted in the development of new testing protocols for incoming materials and components.
- Maintained a library of reference standards and drawings for comparison purposes.
- Evaluated finished products against predetermined criteria to determine their acceptability.
- Participated in cross-functional teams focused on improving existing processes or developing new ones.
- Trained staff on proper methods for conducting inspections and tests.
- Identified opportunities for cost savings through improved quality control practices.
- Developed methods for tracking defects in order to provide meaningful feedback to management.
- Communicated regularly with other departments regarding quality assurance initiatives.
- Analyzed failure modes associated with defective products and recommended solutions.
- Reported any serious product deficiencies or safety hazards immediately upon discovery.
- Performed follow-up evaluations to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
Education
High School Diploma -
Colegio De Ciencias Y Humanidades
Mexico City05-2000
Some College (No Degree) - Accounting Technology And Bookkeeping
Kennesaw State University
Kennesaw, GATax Preparation
Universal Accounting School
Colorado Springs, COSkills
- Customer Retention
- P&L Management
- Schedule Management
- Process Automation
- Workflow Planning
- Staff Supervision
- Quality Management
- Financial Administration
- Expense Control
- Bilingual
- Administrative Skills
Affiliations
- Community involvement
- Multicultural Interest
- Creative pursuites
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Bookkeeping
- Quick Books
- Tax Preparation
Timeline
General Manager
Alerica Cleaning Service
07.2018 - Current
Quality Control Coordinator
Scholle IPN
09.2007 - 12.2017
High School Diploma -
Colegio De Ciencias Y Humanidades
Some College (No Degree) - Accounting Technology And Bookkeeping
Kennesaw State University
Tax Preparation
Universal Accounting School