Alejandra Varela Gallardo
El Monte,CA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Windsor Fashions
Arcadia, CA
08.2022 - 06.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Sales Associate
Q Fashion
Arcadia, CA
10.2021 - 09.2022
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Arroyo High School
El Monte, CA06-2019
Skills
- Recruiting and interviewing
- Operations Management
- Succession Planning
- Money Handling
- Coaching and Mentoring
- Customer Service
- Sales Metrics Analysis
- Visual Merchandising
- Shrink Reduction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager
Windsor Fashions
08.2022 - 06.2024
Sales Associate
Q Fashion
10.2021 - 09.2022
High School Diploma -
Arroyo High School