Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alejandra Vargas

West Covina,CA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Manager

Jumpers Jungle West Covina
West Covina , CA
03.2024 - 08.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Proposed or approved modifications to project plans.
  • Analyzed business performance data and forecasted business results for upper management.

Insurance Agent

Allstate Insurance Co
Ontario, CA
02.2021 - 06.2023
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Processed payments received from clients promptly according to established procedures.
  • Responded to customer inquiries and problems to promote great service.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

Education

Bachelor of Science - Clinical Nutrition

Cal Poly Pomona
Pomona, CA
06-2026

Skills

  • Client Relations
  • Customer Service
  • Account Management
  • Customer follow-up
  • Sales oversight
  • Time Management
  • Customer Relationship Management (CRM)
  • Complex Problem-Solving

Languages

Spanish
Native/ Bilingual

Timeline

Manager

Jumpers Jungle West Covina
03.2024 - 08.2024

Insurance Agent

Allstate Insurance Co
02.2021 - 06.2023

Bachelor of Science - Clinical Nutrition

Cal Poly Pomona

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Alejandra Vargas