Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandra Vargas

Greenacres,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

17
17
years of professional experience

Work History

Patient Connection Specialist

Millennium Physicians Group
11.2024 - Current
  • Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
  • Resolved complex issues through active listening, empathetic support, and clear communication with patients.
  • Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
  • Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Verified insurance eligibility and coverage for patients.
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
  • Handled 40-60 calls per shift to offer information and generate quotes.

Sales Representative

Apex Media Solutions
03.2024 - 11.2024
  • Enhanced call center performance through excellent customer service and consistent achievement of performance metrics.
  • Increased conversion rates by adhering to calling scripts and ensuring their effectiveness. Consistently surpassed sales quotas by utilizing effective communication skills .
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Improved the overall company reputation by providing exceptional customer service in all interactions.
  • Established trust with potential customers by addressing objections and highlighting product benefits.
  • Demonstrated resilience under pressure by managing high call volumes with a positive attitude towards customers and team members
  • .Managed approximately 30 incoming calls, emails and faxes per day from customer

Enrollment Specialist

The Rx Advocates
05.2022 - 03.2024
  • Conducted applicant interviews over the phone to assess eligibility for programs
  • Utilized CRM system to manage customer data and track interactions
  • Built rapport with customers to enhance communication and understanding of their needs
  • Streamlined enrollment process to improve efficiency and user experience
  • Developed extensive product knowledge to better assist customers and close sales
  • Managed approximately 50 incoming calls, emails and faxes per day from customer

Front Desk Medical Receptionist

Viva Health Centers
11.2019 - 11.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Managed approximately 30 incoming calls, emails and faxes per day from customer

Guest Service Agent

Homewood Suites By Hilton
05.2019 - 08.2019
  • Greeted 50 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.

Store Manager

CBD Kratom
06.2016 - 01.2019
  • Boosted sales by 100% by effectively cultivating customer rapport and delivering superior customer service.
  • Oversaw, trained and encouraged 25 Sales representatives, promoting culture of efficiency and performance.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of achievements.

Front Desk Receptionist

Spavia Day Spa
06.2016 - 11.2016
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.

Whole Body Team Member

Whole Foods Market Inc
02.2015 - 02.2016
  • Provided excellent customer service, addressed needs of customers in a timely and effective manner, answered phones promptly and courteously.
  • Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Maintained a clean and sanitary working and shopping environment; maintained equipment in accordance with WFM cleanliness and safety standards.
  • Performed opening, mid, and closing duties as assigned; ensured accuracy of signs and pricing.


Marketing Specialist

MarketSource One Inc.
08.2014 - 01.2015
  • Increased sales, productivity and customer satisfaction within retail locations on various HP products, accessories and services to customers.
  • Maintained sound knowledge of multiple HP products and services.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed and managed positive business relationships with retail store management and employees.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Sales Associate

The Land of Nod
09.2008 - 08.2010
  • Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
  • Enhanced customer satisfaction by providing personalized recommendations based on their specific needs and preferences.
  • Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
  • Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.

Head Cashier

Forever 21
08.2011 - 06.2014
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.

Education

Associate of Science - Nursing

Palm Beach State College
Lake Worth, FL
2026

Skills

  • Listening skills
  • Oral and written communications
  • Keenness of insight
  • Effective planning
  • Administrative skills
  • Fluent in English and Spanish
  • Time management
  • Analytical mastery
  • Conflict management
  • Effective team player
  • Superior organization skills
  • High-energy attitude

Timeline

Patient Connection Specialist

Millennium Physicians Group
11.2024 - Current

Sales Representative

Apex Media Solutions
03.2024 - 11.2024

Enrollment Specialist

The Rx Advocates
05.2022 - 03.2024

Front Desk Medical Receptionist

Viva Health Centers
11.2019 - 11.2022

Guest Service Agent

Homewood Suites By Hilton
05.2019 - 08.2019

Store Manager

CBD Kratom
06.2016 - 01.2019

Front Desk Receptionist

Spavia Day Spa
06.2016 - 11.2016

Whole Body Team Member

Whole Foods Market Inc
02.2015 - 02.2016

Marketing Specialist

MarketSource One Inc.
08.2014 - 01.2015

Head Cashier

Forever 21
08.2011 - 06.2014

Sales Associate

The Land of Nod
09.2008 - 08.2010

Associate of Science - Nursing

Palm Beach State College

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